Job Description
Capital Vacations is urgently hiring in our Activations Department at our Springfield Call Center. The Date Setter is responsible for both outbound and inbound calls to our customers who have purchased a mini-vacation package with us.
Benefits of the position:
- Full Benefits- Health, Dental, Vision, & Life Insurance; 401K; PTO, etc.
- Monday – Friday set schedule
- Ability to earn multiple types of commissions
- NO cap on commission - unlimited earning potential
- BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.
- Paid Weekly – hours and commissions on same check
- $1,000 Sign-On Bonus - ask about it during your interview!!!
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Contact customers who have purchased a vacation package with us
- Ensure all vacation packages are qualified
- Arrange travel dates for vacation packages
- Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines
- Up-sell accommodations, sell entertainment tickets, etc.
- Code records completely and accurately in multiple databases
- Assist guests with questions about the vacation properties, packages, and procedures.
- Determine eligibility of Capital guests per qualification standards.
JOB REQUIREMENTS
Qualifications:
- 1+ year Outbound Sales/Appointment Setting/Relevant Call Center Experience Preferred
- Customer service experience preferred
- Excellent verbal communication skills
- Fast learner who eager to increase your knowledge and skillset
- Ability to multi-task and perform well under pressure
- Functional knowledge of computers and basic computer programs
- Timeshare or Hospitality Contact Center sales experience a plus
- Ability to build rapport and overcome objections.
- Ability to maintain required sales percentages per week
- Excellent communication skills
- Proficient in basic PC knowledge
- MUST BE AT LEAST 18 TO APPLY.
Shift: (Additional hours may be required to cover shifts, meet deadlines and goals as necessary)
- Monday - Friday, 9:00 am - 4:00 pm