Local finance company looking to fill a full-time position as a Customer Service Representative (CSR).

In simple terms, your job is to make sure the customers are happy and that they continue doing business with your employer.

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include:

• Taking loan applications
• Processing the payments of customers
• Collections in person, over the phone and via written communication
• Ensuring customers’ queries are answered to their satisfaction both by phone and in person
• Using computerized systems to access the details of customers
• Promoting certain financial products and services
• Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers

Customer Service Representative Duties and Responsibilities:

• Manage and prioritize multiple concerns simultaneously
• A positive attitude
• The ability to learn quickly and move on from both success and failure
• Provide timely feedback to company management regarding challenges or customer concerns
• Listen, document, and help resolve conflicts with customers

Customer Service Representative Preferred Qualifications:

• High School diploma
• Previous customer service experience
• Computer experience and aptitude
• Problem-solving skills, and the ability to think under pressure
• Commitment to continual education about the company, products and services
• Similar Job Titles
• Customer Service Representatives
• Collector
• CSR

Range:

$11.00 – $15.00