Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team!  And you're in luck! Capstone just combined with four other leading IT companies around the nation, which merged to become Iconic IT. With this merger comes exceptional possibilities in terms of job opportunities and rapid upward mobility for our employees. Therefore, we are currently looking to fill our Support Desk Technician role with someone who's high-energy, works at a fast pace, has a strong passion for computers and technology, and can be a team player. The Support Desk Technician will be on Full-Time to staff the customer service department of our information technologies company. The Support Desk Technician will be responsible for responding to and assisting clients with resolving common technical issues, while meeting customer service and response time (SLA) objectives. The ideal candidates will have experience in explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We’re looking for team-oriented, highly motivated professionals with backgrounds in IT. We offer a competitive salary, bonuses, benefits and generous PTO. If this sounds like a good fit, get in touch with us today! Responsibilities: • Works with customers to troubleshoot technical computer issues and fully documents actions and results • Configures new PC equipment for customers • Updates technical documentation detailing the customer’s computer environment and configurations • Performs routine maintenance tasks on PCs and servers.  • Must posses excellent customer service skills • Participates in team meetings by reporting status of action items and helping to identify and resolve service delivery and customer issues • Travels to customer locations to resolve problems and to deliver and install equipment Qualifications: • A minimum of one (1) years’ work experience in a IT related field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above • A+, Net+ certifications preferred

• Works with customers to troubleshoot technical computer issues and fully documents actions and results • Configures new PC equipment for customers • Updates technical documentation detailing the customer’s computer environment and configurations • Performs routine maintenance tasks on PCs and servers.  • Must posses excellent customer service skills • Participates in team meetings by reporting status of action items and helping to identify and resolve service delivery and customer issues • Travels to customer locations to resolve problems and to deliver and install equipment