Job Description

The Captain - Food Server is responsible for creating the ultimate guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. The Captain - Food Server will provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience.

JOB DESCRIPTION

• Greeting guests in a positive, friendly manner and acknowledge all celebrations, anniversaries, birthdays, and other special notes listed in the details of the guest’s reservation
• Working knowledge of the characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine list
• Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink
• Consistently follow sequence of service utilizing all proper procedures standardized by the room management
• Responsible for taking food/beverage orders and carrying out wine/beverage service.
• Responsible for performing table maintenance by checking on the guest throughout service.
• Completing opening and closing side work
• Maintaining health code standards
• Maintain table cleanliness utilizing a silent service approach
• Handling guest checks and other related financial transactions (itemize bills correctly and efficiently secure payment)
• Bid farewell to guests, using guest’s name when known, and encourage them to return.
• Maintain a level of professionalism
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• Work as a team, assisting all guests’ and employees’ needs and inquiries
• Perform all other job-related duties as requested
• Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications

Qualifications

• A highly motivated and energetic personality
• Work varied shifts, including weekends and holidays
• Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form
• Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling
• Requires the ability to work efficiently and within a team environment
• Applicants must be 21 years of age or above
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
• Willing to work in a loud and fast paced environment
• Must be proficient in POS software
• Possession of /or ability to possess a valid TAM card
• Possession of /or ability to possess a Health card
• Experience in Bottle service preferred, but not required
• Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
• Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
• Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
• Adhere to and enforce company specific safety policies.
• Consistently maintain a well-groomed appearance, posture and hygiene deemed by management.
• Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management.
• Maintain dialogue with all guests while upholding a warm, positive and friendly persona at all times
• Requires a minimum of 2 years previous work experience as food server in a lounge/ fine-dining restaurant.
• Candidates must exhibit wine, beverage, basic food and advanced service knowledge including wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling.
• High School diploma or above.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.