Job Description
COMPANY OVERVIEW:
Wiscon Corporation has been in business since 1978 and is a leading national manufacturer of fine Italian cheeses, including Parmesan, Romano, Asiago, and Fresh Mozzarella under the brand name Caputo. We strive to earn the loyalty of our customers by being superior in quality, consistency, and customer satisfaction, while offering the utmost competitive pricing. Employee enthusiasm and dedication, along with innovation and family pride, are the driving force in our pursuit of customer satisfaction.
Currently, we are seeking an outgoing, dependable, and personable customer service representative to join our growing team in Melrose Park, IL. The position is entry-level in nature, and we are willing to train the right person.
JOB PURPOSE:
The Customer Service Representative is an essential role to the Caputo business model and one that has a substantial amount of room for career development, growth, and future opportunities.
WHAT YOU WILL DO:
- Receives customers' purchase orders by phone, fax, and email
- Enters orders in an efficient and accurate manner utilizing the company’s ERP system Traverse
- Handles a substantial amount of incoming and outgoing phone calls/emails
- Responsible for the organization and tracking of all paperwork throughout the internal order fulfillment cycle
- Work collaboratively with other Caputo Cheese departments for dispute resolution
- Serves as an escalation point of contact for customer complaints by investigating problems, making recommendations, implementing corrective action, and developing solutions to increase customer satisfaction
- Respond promptly to inquiries while handling the situation in the best interest of the customer
- Build effective relationships with other departments to understand impact to customers and service levels
- Generates customer invoices and issues them through email, standard mail, and uploading to various customer invoicing portals
- Work as part of a team, with a flexible and proactive approach to increase and maintain the quality of service
REQUIREMENTS:
- High school diploma or GED
- Strong work ethic
- Well organized, capable of multi-tasking with the ability to effectively prioritize and balance workload
- Excellent problem-solving skills
- Attention to detail
- Must be able to read and write English, and to speak and understand spoken English
- Proficient in Microsoft Word, Excel, and Outlook
BENEFITS:
- Medical Insurance
- Health Reimbursement Arrangement
- Dental Insurance
- Vision Insurance
- Short-term disability coverage
- Life Insurance
- Paid time off
- 401K
POSITION DETAILS:
- Full-time
- Monday through Friday
- 8:30AM to 5PM
- Company is closed in observance for the following holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day
- Exempt
- Yearly salary range: $35K - $40K
Pay will be based on experience and/or ability to meet requirements.