Job Description

CLIENT SUCCESS MANAGER

We are looking to hire a Client Success Manager to join our team!

This is a remote position.

The Client Success Manager role is responsible for properly promoting and installing CarNow services as well as support and account management. CarNow has its home base in Atlanta, GA and this position will work out of the Atlanta office but will work with teams and clients on west coast and in rocky mountain regions. This is a position requiring mostly desk work. You will be responsible for supporting and overseeing the implementation of products and integrations for accounts of the organization.

THIS POSITION HAS TWO OPENINGS: ONE WITH STANDARD BUSINESS HOURS, AND ONE WHICH WILL BE SUPPORTING OUR WEST COAST OPERATIONS, WITH HOURS OF WORK THAT WILL BE ROUGHLY 11AM-8PM (EASTERN TIME), BASED ON BUSINESS NEEDS.

RESPONSIBILITIES:

• Manage and implement software for all accounts within territory
• Provide training to dealership personnel on our software solutions
• Set and conduct appointments with decision makers to discuss performance
• Diligently update customer information utilizing CRM
• Operating as the lead point of contact for any and all matters specific to your accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement
• Assist with challenging client requests or issue escalations as needed
• Strong work ethic
• Must be a "people person"
• Positive attitude
• Ability to work in a fast-paced environment

​QUALIFICATIONS:

• Proven work experience in Help Desk Support
• Strong verbal and written communication skills
• Ability to prioritize and multi-task
• Strong time-management and organizational skills
• Deadline and detail-oriented
• Strong leadership qualities
• Ability to work independently

REQUIREMENTS:

• Recent college graduates welcome
• Customer service experience preferred
• Microsoft Office experience
• General understanding of the Automotive Industry a plus
• A demonstrated understanding of a customer’s key business drivers
• Must be able to establish and maintain customer confidence
• Provide exceptional customer service
• Demonstrate persistence and overcomes obstacles
• Highly motivated to achieve challenging goals
• 11am-8pm schedule availability (Eastern Time)

ABOUT CARNOW:

CarNow is the leader in providing SaaS Solutions that deliver real-time retailing. That’s why more dealers rely on CarNow than any other company in our space. While others offer point solutions, CarNow provides a robust technology platform that accelerates the sale by giving dealers real-time visibility and enabling action from a centralize hub. We are growing rapidly and are setting the pace for the future of the industry. To further our leadership in the auto industry, we are looking for new team members who set the bar high for themselves and others and want to have an impact on the future of car buying.

COMPENSATION: This is a base salary position with bonus opportunities. Health and Dental insurance provided.

**To learn more about our company, you may visit our web site at carnow.com. Please note that due to the extremely high volume of responses, we will only respond to those candidates whose backgrounds and experience most closely match our needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Company Description

CarNow is a fast-growing technology start-up that provides interactive and managed-transactional software for the automotive industry. Since launch in December of 2014, CarNow has exploded to supporting large manufacturer clients, large dealership groups, single point dealers, and other automotive technology companies. Our technology is a first of its kind communication platform that is transforming the way in which consumers interact and transact with dealers. We have a very family oriented, results driven culture and take pride in not only how hard we work and what we accomplish, but also the amount of positive energy our team has on a daily basis. Join our winning team and find out why our clients and employees absolutely love CarNow!