INSIDE SALES REPRESENTATIVE

JOB DESCRIPTION

ANVIL INTERNATIONAL CANADA for more than 150 years has provided the finest quality pipe products and services with integrity and dedication to superior customer service at all levels.  We provide expertise and product solutions for a wide range of applications, from plumbing and mechanical, HVAC, industrial and fire protection to mining and oil and gas.

An Inside Salesperson ensures client satisfaction while working in cooperation with outside sales to grow existing customers.  They effectively manage their resources, and work within the policies and procedures of the company.

• Enter faxed and emailed orders in ADS system, confirm pricing, delivery and allocate inventory against the Regional Distribution Centre.
• Complete EDI orders in Lawson Products software (M3) and complete as noted above for faxed orders
• Answer customer calls with regard to order status, inventory availability, and price.
• Provide customer with shipping information
• Communicate “back order” status to the customer.
• Contact our manufacturing facilities to obtain pricing and delivery on special order requests.
• Prepare quotes and send to customer
• Prepare excel spreadsheets with sales information
• Liaison with sales rep, discussing customer issues and requirements
• Contact customer to follow up on orders and make sure their needs have been met to foster future sales.
• Gather data and solve problems
• File orders

Required Skills Required Experience

 REQUIRED SKILLS

• Must possess excellent oral and written communication skills.
• Have the ability to work in a team environment, multi-task, and handle a large volume of calls
• Bilingual in French and English is a plus
• Proficiency in Microsoft Office Applications; Lawson M3 experience a plus.
• High level of customer service skills and experience
• Work requires considerable accuracy and responsibility.

REQUIRED EXPERIENCE

• Grade 12 Diploma minimum, preferable college or university degree in business/sales or equivalent experience
• Hours of work Monday to Friday 8:00 a.m. - 5:00 p.m.
• Competency using a computer and keyboard

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required.

KNOWLEDGE/SKILLS/ABILITIES:

Strong customer orientation with excellent interpersonal communication skills; attention to detail and appearance; ability to take direction; knowledge of the proper products to use on different surfaces; ability to work quickly and efficiently; neat appearance.

Core Competencies

• Job Knowledge • Work Quality / Work Quantity • Customer Focus • Initiative / Decision Making / Judgement • Communication / Active Listening • Accountability / Integrity • Interpersonal Skills / Team Oriented / Collaboration • Emotional Stability / Adaptability • Emotional Intelligence

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:

This job operates in a showroom and office environment. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration, regularly required to talk and hear. This position is very active and requires full range of mobility in upper and lower body; be able to reach overhead; be able to work in various positions, including continuously walking, standing, reaching, pushing, pulling, bending, crouching, kneeling, stooping, crawling, climbing, grasping/griping; and frequently lifting and carrying up to 35 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is occasionally exposed to outside weather conditions.