Position description/

Manager/Supervisor

Plan, organize, prioritize, problem solve, and execute in equal measure to meet goals and achieve results that meet contractual TAT and quality guidelines

Guide all on site CRS personnel

Provide training (re-training) to employees

Establish & monitor productivity goals for all staff and monitor

Identify and implement workflow enhancements

Maintain equipment on site and troubleshoot with IT as needed

Approve employee payroll, edit timesheets and monitor labor costs

Approve and oversee employee vacation and time off

Enforce company policies and procedures to ensure they are being followed

Maintain and order supplies to control costs

Communicate problems, potential problems, and status reports to customer(s) and CRS through verbal communications, phone calls, or email

Escalate unresolved issues to appropriate party(s)

Liaison between CRS and it's customers

Establish credibility for CRS with it's clients

Conduct periodic workload assessments to update staff projections and scheduling to keep labor costs down

Administer disciplinary actions as needed

Conduct interviews as determined by staffing needs

Maintain monthly site specific reports and submit to V.P of Operations as scheduled

Organize and lead meetings

Attend scheduled meetings with customers

Knowledge, skills, and abilities required for position:

Strong technical aptitude

-Knowledge of hospital medical records department processes, workflow & medical terminology recommended, but not necessary

-Strong communication skills both written and verbal with the ability to adjust message according to audience

-Ability to work within, foster and grow a strong team environment

-Previous supervisory experience or ability

• College graduate strongly preferred

-Working knowledge of MS Office (Word, Excel, etc.)

• Ability to travel locally on occasion to other sites to assist with managing.

Hours - Full Time Monday-Friday 8:00am to 4:30pm, Some 2nd Shift or Evening Hours may be needed occasionally

Salary - $40,000 to $42,000

Benefits: Medical, Dental & Life Insurance Available Paid Vacation / Sick Time Paid Holidays 401-K Plan Available