Req #937 Fraud Investigation & Recovery - Investigator - Woodbury, NY Hourly FT Tuesday, May 29, 2018 CardWorks Servicing ("CWS") is the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. Position Summary and Essential Job Functions: Investigates credit card fraud or abuse of account holder information. Schedule: Monday and Tuesday 2:30pm to 11:00pm, Thursday and Friday 12:30pm to 9:00pm, Sunday 9:00am to 5:30pm Responsibilities and Duties: Responsible for investigating and reversing credit card charges disputed by the account holder Interviews individuals involved and may provide assistance to law enforcement Responsible for handling a higher level of cases due to their experience level May need to perform related assigned duties within the department, based on experience level Handle escalated calls, assist with training, and provide support to newer associates Responsible for monitoring all Falcon work queues to ensure that they are kept up to date for our clients Responsible for the monitoring, tracking, and accuracy for all critical exception reports, and other reports produced within the area Responsible for handling any escalated or exception issues from management, clients, or other areas of the company Responsible for advising management of any new fraud trends, system problems, or any other event that may impact our ability to perform our business as usual Act as role model and provide support and guidance as needed to newer associates, make sound decisions and take appropriate actions without managerial approval to act in the best interest of our clients and company wherever applicable Qualifications and Skills: Strong verbal and written communication skills required Keyboarding proficiency Familiarity with Windows based computer applications Skilled in negotiating, including the ability to persuade and modify opinions to reach goals Ability to work under pressure; flexibility and willingness to work at a rapid pace Ability to understand and carry out oral and written instructions Ability to handle an increased work load based on experience, knowledge and expanded skill set levels Ability to compose simple correspondence Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions Ability to multi-task is essential Ability to handle and diffuse escalated call situations Ability to participate in conference calls with clients as needed and speak on subjects that they are experienced enough to discuss in detail Ability to assist in the training, support and on-going development of newer Reps Ability to consistently make high quality decisions on a repetitive basis Ability to easily recognize and contain advanced fraud loss types/scenarios Ability to back-up all advanced job functions within the department with speed and accuracy due to experience and skill set levels Education and Experience: High School Diploma or its equivalent experience 3 years of related customer service or collections experience A minimum of 1-year credit card Security/Fraud and/or chargeback experience We are an equal opportunity employer. CardWorks will do a thorough background check for all hires. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. A good credit history is important. Hourly $15.50 $18.00 CardWorks Servicing, Woodbury, New York,