Benefits:

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free uniforms

Home office stipend

Opportunity for advancement

Paid time off

Training & development

Are you a highly organized, detail-oriented, and proactive leader ready to make a significant impact on a growing home care agency? FirstLight Home Care in Orange County is seeking a dynamic and versatile Caregiver Operations Specialist to be a foundational member of our team.

This is a unique opportunity to grow with us from our early stages. Initially, you'll be instrumental in building our caregiver workforce, managing scheduling, and ensuring seamless operations, even jumping in for client shifts when needed (estimated 10% of time, primarily personal care and companionship, diminishing as we grow). As we expand to 40-50 caregivers, your role will evolve to focus predominantly (90%) on caregiver recruitment, retention, and supervision.

We're looking for a self-starter who can wear many hats, eager to implement their expertise, make independent decisions on hiring and care plan adjustments, and actively engage in our community and caregiver events. If you're passionate about empowering caregivers and building an exceptional team from the ground up, we want to hear from you!

FLSA STATUS: Exempt

JOB RELATIONSHIPS:

Supervised by: Administrator / Operations Manager (with a future potential transition to report to a Care Coordinator at a peer level with the Administrator)

Workers Supervised: Caregivers (HHA, CNA, PCA, HMK, CC)

RESPONSIBILITIES

As our Caregiver Operations Specialist, you will be pivotal in shaping our caregiving team and operational success. Your key responsibilities will include:

Caregiver Recruitment & Onboarding (Immediate Priority):

Lead comprehensive caregiver recruitment efforts from day one, actively sourcing, interviewing, screening, and hiring a robust team of qualified professionals to meet our growth targets (e.g., hiring 10+ caregivers in the first 1-2 months).

Organize and streamline the caregiver hiring process, including establishing an efficient applicant tracking system.

Oversee all caregiver onboarding logistics, ensuring a smooth and welcoming experience for new hires, including orientation and initial training coordination.

Conduct meticulous background checks and verify credentials, demonstrating exceptional attention to detail.

Caregiver Operations & Supervision (Evolving Focus):

Manage caregiver scheduling and client matching, ensuring optimal alignment of caregiver qualifications and availability with client needs.

Provide direct supervision, coaching, and mentorship to caregivers, fostering a supportive and high-performing team.

Conduct regular performance appraisals and provide constructive feedback to support caregiver growth and address any performance concerns.

Conduct in-home quality assurance visits to observe caregiver performance, ensure adherence to care plans, and provide on-the-spot training or guidance.

Act as the primary point of contact for caregiver questions, concerns, and conflict resolution, promoting a positive and respectful work environment.

Develop and implement ongoing training programs to enhance caregiver skills, knowledge, and compliance with best practices and company policies.

Caregiver Retention & Engagement:

Design and implement effective caregiver retention strategies and recognition programs to minimize turnover and promote loyalty.

Regularly gather feedback from caregivers to identify areas for improvement in support, resources, and overall work environment.

Organize and facilitate caregiver appreciation events and initiatives to foster a strong sense of community and belonging, participating a few times a month (e.g., job fairs, community health expos, senior center presentations).

Operational Support & Flexibility (Early Stage Focus):

Be prepared to jump in and provide direct client care during shifts when needed (initially ~10% of time, with duties including personal care and companionship), ensuring zero missed shifts due to staffing. This role's direct client care involvement will diminish as our caregiver roster grows.

Exercise significant autonomy and decision-making authority in hiring caregivers and making minor adjustments to care plans based on caregiver feedback, especially in the early, lean phase.

Be a proactive self-starter, identifying needs within the caregiver team and taking initiative to implement solutions to achieve critical wins.

Collaboration & Growth:

Uphold, support, and promote all company policies and procedures with integrity.

Stay current with changing technology, including recruitment platforms, scheduling software, and HR systems.

This role will initially report to the Administrator/Operations Manager, with potential future evolution into a Care Coordinator role, operating at a peer level with the Administrator.

QUALIFICATIONS

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.

EDUCATION/EXPERIENCE:

Associate degree (A.A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.

Proven experience in caregiver recruitment, supervision, or human resources within a home care or healthcare setting is highly preferred.

Successful management experience preferred.

Proficient skills in Microsoft Office and/or Google Suite, and scheduling software required.

REQUIRED SKILLS & ABILITIES:

Must possess and demonstrate excellent organizational skills and a meticulous attention to detail.

Exceptional communication, interpersonal, and leadership skills are essential, with a strong emphasis on empathy and building rapport.

Strong ability to "wear many hats" and manage multiple, diverse priorities effectively in a dynamic, people-centric environment.

Demonstrated self-starter with a proactive approach to problem-solving and task management, especially concerning staffing and personnel.

Proven ability to lead, motivate, and develop a team of caregivers.

Ability to make independent decisions regarding hiring and basic care plan adjustments.

Must project a positive and professional image.

CERTIFICATIONS, LICENSURE, & REGISTRATION:

Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance.

LANGUAGE SKILLS:

Ability to write clear and concise reports, business correspondence, and internal communications.

Ability to effectively present information and respond to questions from team members and the general public.

REASONING ABILITIES:

Ability to evaluate complex situations, including personnel matters, and make sound decisions using critical thinking and reasoning.

PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The work environment is in an office and/or indoors in a resident’s home and may contain a potential exposure to illness and/or body fluids. The noise level in the work environment is usually moderate.

Flexible work from home options available.

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.