Benefits:

Employee discounts

Paid time off

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Job Summary

We are seeking a reliable, motivated, professional, and detail-oriented Care Coordinator to join our fast-paced chiropractic, wellness, and regenerative medicine office in Rancho Santa Margarita.

This is an active, fast-paced role that requires strong multitasking, adaptability, urgency, professionalism, and attention to detail throughout the day. This position is ideal for someone who is quick on their feet, highly organized, dependable, coachable, and comfortable managing multiple responsibilities while maintaining a positive and professional attitude.

Our office offers chiropractic care, massage therapy, wellness services, advanced therapies, memberships, regenerative medicine support, and patient-centered care in a high-quality clinical environment. This role combines patient coordination, front office responsibilities, operational support, and hands-on therapy assistance as trained, instructed, and approved by providers.

The ideal candidate understands the importance of teamwork, communication, professionalism, efficiency, and creating an exceptional patient experience from start to finish.

This position is not ideal for applicants seeking a slow-paced or primarily sedentary work environment.

Responsibilities

Greet patients warmly and maintain a welcoming, professional environment

Answer phone calls, texts, emails, and patient inquiries in a timely and professional manner

Schedule, reschedule, and confirm patient appointments accurately

Manage patient check-in and check-out processes

Collect payments and review office policies, memberships, packages, and scheduling information with patients

Support daily patient flow and clinic efficiency

Assist with therapies, treatment setup, and supportive clinical and therapy-related tasks as trained, instructed, and approved by providers

Prepare treatment rooms and maintain clean, stocked, organized, and patient-ready treatment areas

Assist with room turnover and overall clinic cleanliness throughout the day

Support patient education regarding wellness services, memberships, packages, and ongoing care options

Follow up with patients regarding appointments, care plans, scheduling, and ongoing treatment needs

Maintain accurate patient communication, scheduling notes, and office organization

Assist with inventory, supplies, laundry, cleaning, and daily operational tasks

Support providers and fellow team members during busy clinic hours

Maintain professionalism, urgency, and attention to detail throughout the shift

Follow office systems, protocols, procedures, and training consistently

Maintain productivity throughout the shift by assisting with assigned tasks, organization, patient follow-up, and overall clinic support as needed

Communicate clearly and effectively with the team regarding scheduling, patient needs, and clinic priorities

Our Ideal Candidate Is

Fast-paced, efficient, and proactive

Friendly, polished, and professional

Reliable, punctual, and dependable

Highly organized and detail-oriented

Comfortable multitasking in a busy environment

Calm under pressure and able to adapt quickly

A strong communicator with excellent customer service skills

Comfortable discussing services, scheduling, memberships, and patient care needs

Willing to learn about wellness services, chiropractic care, therapies, regenerative medicine, and clinic operations

Comfortable performing therapies and supportive clinical tasks as trained and instructed

A self-starter who stays productive without constant supervision

Team-oriented with a positive attitude and strong work ethic

Comfortable being active and on their feet throughout the shift

Willing to assist wherever needed to support overall clinic operations, patient care, and team success

Requirements

Previous experience in a medical office, chiropractic office, wellness clinic, spa, customer service, or healthcare setting preferred

Strong communication, phone, and interpersonal skills

Comfortable using computers, scheduling systems, texting platforms, and payment systems

Ability to multitask and adapt quickly in a fast-paced environment

Professional appearance and demeanor

Strong attention to detail and organizational skills

Ability to maintain a clean, organized, and patient-ready environment throughout the shift

Must be dependable, punctual, and maintain consistent attendance

Must be comfortable with both patient-facing and operational responsibilities

Must be willing to follow protocols, training, and provider instruction carefully

Ability to maintain professionalism, urgency, and efficiency throughout the shift

Ability to stand, walk, bend, lift, and move throughout an active clinic environment

Self-starter mentality with the ability to remain productive without constant supervision

Ability to adapt quickly and shift priorities throughout the day as clinic needs change

Must have reliable transportation

Medical assistant experience is a plus, but not required

Sales, membership, or package experience is a plus

Schedule & Availability Requirements

This is a part-time, in-person position with varying hours based on clinic needs and patient scheduling demands.

REQUIRED AVAILABILITY:

Applicants must have open availability on Mondays, Fridays, and Saturdays.

While weekly hours and schedules may vary, candidates must consistently be available to work these required clinic days as needed.

Additional mid-week shifts may occasionally become available based on office needs, patient volume, and scheduling demands.

Flexibility, reliability, professionalism, and punctuality are extremely important for this role.

Benefits & Perks

Competitive hourly pay

Flexible scheduling

Employee discounts

Wellness resources

Training and development

Opportunity for advancement

Positive and growing wellness office environment

Hands-on experience in chiropractic, wellness, regenerative medicine, therapies, and patient care coordination

Starting pay is based on experience, training, and overall fit, with opportunities for performance-based pay increases and advancement as skills, responsibilities, and clinic proficiency develop.

Important Note

We are looking for someone who takes pride in their work, communicates well, stays productive, and wants to grow with our office long-term.

This role requires professionalism, urgency, strong teamwork, adaptability, and a willingness to contribute wherever needed to support overall clinic operations and patient experience.

Due to the fast-paced nature of the clinic, employees are expected to remain engaged, attentive, and focused during shifts while maintaining professionalism and productivity throughout the day.

We value team members who are dependable, proactive, solution-oriented, and committed to contributing to a positive and high-performing clinic environment.

Applicants should be comfortable working in a busy, high-responsibility environment where efficiency, communication, organization, teamwork, and patient care are top priorities.