Care Coordinator/Scheduler

Visiting Angels - Charlotte

Care Coordinator/Scheduler

Charlotte, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    PTO

    Tele-Health

    Bonus based on growth

    Weekly Pay

    POSITION PURPOSE: The Scheduler is responsible for the coordination of services between clients and caregivers, for the implementation of schedules, interviewing and onboarding staff to provide continuity of care to best meet the needs of the clients. Hours: 8:30am-5:00pm

    CLASSIFICATON: Hourly non-exempt

    SUPERVISION EXERCISED: Direct

    PRINCIPAL ACCOUNTABILITIES:

    Schedule caregiver team for hours of service with clients

    Maintain computer schedules and contact clients and caregivers regarding day-to-day scheduling changes

    Maintain client and caregiver schedules, notes and information

    Monitor shifts to facilitate accurate processing of payroll and billing

    Lead hiring and onboarding of caregiver team

    Ability to juggle multiple priorities without dropping the ball

    As needed communicate and reinforce Visiting Angels’ policies and procedures

    Participate in the 90-day, annual evaluations and performance recognition

    Demonstrate dependability and reliability

    Maintain professionalism, empathy, diplomacy and handle urgent calls with a calm, caring tone

    Rotate on-call evenings and weekends, as directed.

    SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

    High school diploma and two years of experience in an office setting, preferably in private duty homecare

    Previous experience with Microsoft Office, Gmail and learn new systems easily

    Ability to listen and communicate clearly, fluently and diplomatically orally and in writing

    Ability to remain flexible, resilient, calm and maintain a sense of humor

    Ability to plan, organize, prioritize work activities to accommodate changes as well as, work independently with a minimum amount of direction and/or supervision

    Ability to generate goodwill for the Agency with staff, clients and their family members

    PHYSICAL/ENVIRONMENTAL DEMANDS:

    Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.

    Must be able to lift at least 50 lbs.

    Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.

    Must be able to properly operate office equipment.

    Must have verbal and written communication skills

    All of the above demands are subject to the ADA requirements.

    This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.