We are a growing home care provider agency serving adults with disabilities and seniors across Hall County and Northeast Georgia. We are seeking a motivated, compassionate, and experienced Care Manager to join our team and serve as the cornerstone of our client and caregiver experience. This is a relationship-first role. The right candidate will be someone who genuinely cares about the people they serve — and understands that building trust with clients, families, and caregivers is what drives everything else: quality of care, retention, and organic growth. This role is right for you if: You thrive in a field-based, people-centric environment. You have a track record of building genuine relationships in senior care. You understand the home care model — or have hands-on facility experience with seniors. You can balance compassion with accountability — for clients, families, and caregivers alike. You see growth opportunities naturally and aren't afraid to pursue them.

KEY RESPONSIBILITIES Client Relationship Management: Serve as the primary point of contact for clients and their families from intake through ongoing care Develop individualized care plans in collaboration with the client and family based on in-home assessment Perform regular client check-ins (in-person and phone) to monitor satisfaction, safety, and evolving needs Proactively identify and address concerns before they escalate — communicating with families clearly and promptly Maintain accurate and up-to-date client records in the care management platform Caregiver Relationship & Staffing: Build strong, respectful relationships with caregivers — understanding their strengths, preferences, and availability Coordinate and manage shift schedules, ensuring consistent coverage and appropriate client-caregiver matching Respond promptly to call-outs, scheduling gaps, or caregiver concerns to maintain continuity of care Participate in caregiver onboarding and ongoing performance feedback Partner with the staffing coordinator to address workforce challenges proactively Organic Growth & Community Presence: Identify opportunities to expand services within the existing client base as needs evolve (hours, days, specialized care) Build and maintain relationships with referral sources: physicians, discharge planners, senior living communities, and social workers throughout Hall County and NE Georgia Represent the agency at community events, health fairs, and senior center programs Convert referrals to active clients through prompt follow-up and a consultative, trust-based approach Track and report on growth activities, referral sources, and conversion rates

Care Coordination & Quality: Ensure care plans are followed and updated as client needs change Collaborate with family members, physicians, and other care team members as needed Monitor for signs of client decline, safety risks, or hospitalization risk factors — escalating appropriately Support compliance with agency policies, state regulations, and documentation standards

QUALIFICATIONS Required Minimum 2–3 years of experience in home care, assisted living, memory care, skilled nursing, or a comparable senior care setting Strong interpersonal and communication skills — both verbal and written; comfortable with families, seniors, and clinical professionals Demonstrated ability to manage relationships with multiple stakeholders simultaneously Scheduling and organizational competence with the ability to handle shifting priorities calmly and effectively Reliable transportation and willingness to travel throughout Hall County and Northeast Georgia High degree of empathy, professionalism, and discretion when working with vulnerable populations Preferred / Differentiating LPN or RN licensure — aide supervision, and higher-acuity client management Existing referral network in Hall County or surrounding NE Georgia communities (physicians, hospitals, rehab facilities, senior living) Experience with home care software such as ClearCare / WellSky, Alayacare, or similar platforms Prior experience in a client-facing growth or sales role within healthcare or senior services

WHY JOIN US

▸ Mission-driven work: We exist to keep seniors safe, comfortable, and connected in their own homes — your work will matter daily ▸ Growing territory: Hall County is one of the fastest-growing counties in Georgia — the market opportunity is substantial ▸ Autonomy: You will manage your own schedule and territory with support, not micromanagement ▸ Team culture: Small, collaborative team where your ideas, feedback, and expertise are valued ▸ Career upside: As we grow, so does the opportunity — we promote from within and reward results

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.