Benefits:

401(k)

Opportunity for advancement

Paid time off

Training & development

Description: This position has primary responsibility for recruiting and scheduling services for Assisting Hands Greater Murray®. The Care Specialist matches caregivers with clients and coordinates caregiver schedules. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals. The Care Specialist also recruits new high quality caregivers, and responds to inquiries from prospective clients.

Education: High School Diploma/GED required; CNA in good standing with 2 years of experience required

Qualifications: Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. This position requires at least 2 years of experience as a CNA; experience in staffing or customer service in a health care setting a plus. Experience in senior service setting preferred. Must be a good problem solver and able to work independently.

Reports to: Agency Director

Primary Duties:

Recruits caregivers

Matches appropriate caregivers to clients based on personality, availability, and skill set.

Makes sure that all cases are covered and arranges for substitute/back-up coverage as necessary.

Provides orientation and training to new caregivers.

May occasionally cover a shift

Keep all caregivers file up to date and in compliance

Handles/resolves caregiver issues, problems and scheduling changes.

Provides information about services to prospective clients.

Responsible for maintaining client files and keeping them up to date.

Responsible for verifying authorization of services with payors.

Serves as the point of contact for clients, caregivers and case managers

Counsels caregivers regarding attendance or performance issues.

Works closely with Agency Director to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.

Participates in on-call rotation as needed.

Hours: 8:45 AM – 5:15 PM, Monday through Friday

FLSA Status: Hourly non-exempt