Job Description

From Intake to Outcomes, CAREMETX is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.

JOB TITLE: Release Manager

REPORTS TO: VP, Engineering

JOB DESCRIPTION:

The Release Manager will be responsible for planning, scheduling, and coordination of releases across business and technical solutions supporting the enterprise for all our end-to-end processes. Releases can be inclusive of new solution/product implementations, client implementations, updates to existing solutions, operating system patches, security improvements, and hardware installs and upgrades.

PRIMARY RESPONSIBILITIES:

• Develop common strategies for release governance processes and practices to support the solution lifecycle for all enterprise system capabilities.
• Establish consistent release management processes and KPIs, including an enterprise-wide release calendar to provide a common centralized view of all releases.
• Coaches and supports the ongoing education of the IT teams and IT leaders, as required, to drive and maintain adherence to defined release governance standards and objectives.
• Work with release content owners to understand key business, system, and/or technology interdependencies in addition to back-out/contingency plans.
• Maintains the release schedule for all core services and ensure alignment across key internal and external partner and vendors.
• Coordinate assessment of risks and issues which affect release scope, schedule, and/or quality.
• Measure and monitor progress to ensure release scope is delivered on time and meets or exceeds defined quality stage gate criteria.
• Conduct Release Readiness reviews and Milestone Reviews as well as Weekly Release Reporting
• Participate in implementation activities including the execution of the deployment plans and checklists.
• Develop standards, scripts, and automation tools used to build, integrate, and deploy software releases to various platforms
• Participate in change board meetings to discuss release scope and/or roadblocks
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
• Conduct release retrospectives to identify what went well, what didn't go well, and areas of improvement
• Manage the release and deployment process and interface with Change Management.
• Provide planning, coordination, and communication ensuring the successful deployment of software modifications.
• Review and verify the accuracy and reliability of back out/rollback instructions.
• Work with the team to communicate the impact of planned maintenance to all stakeholders.
• Troubleshoot problems associated with the planned maintenance in a release.

QUALIFICATIONS:

• 7+ years’ experience working as a Release Manager for Software, App Development, or Video Player
• 7+ years’ experience working closely with an IT Development Team
• Must have experience in the management of individual releases of software, hardware, or other system components.
• Must have experience in coordinating with QA, Development, packaging, and hardware teams.
• Must have experience in documenting releases, risks and in maintaining the schedule of planned releases.
• Experienced with Service Now, JIRA workflows, JIRA Release planning, JIRA dashboards, and bug life cycle management.
• Experience managing technical projects from inception to delivery.

MINIMUM/BASELINE REQUIREMENTS:

• Bachelor’s degree related to Information Systems, Business or other relevant academic disciplines with a minimum of 8 years job experience in IT
• Advanced knowledge of software development lifecycle
• Formal training in project management practices for both waterfall as well as Agile/DevOps methodologies
• Experience working with 3rd party vendors/service providers across a solution landscape
• Exhibits ability to work both in a team environment and independently
• Strong analytical, organization, time management, facilitation, and process management skills
• Demonstrated a high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures, and processes.
• Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
• Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
• Interact and deal effectively with all levels of employees while maintaining a professional manner; willingness and effectiveness in challenging the status quo.
• Maintains a positive work environment through teamwork & conflict resolution

• CAREMETX considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CAREMETX we work hard, we believe in what we do and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers don’t pay, and providing clinical services.

CAREMETX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Company Description

Every day, CareMetx makes a difference in the lives of people facing complex health challenges. CareMetx is a specialty hub services and technology company providing patient-centric services supported by state-of-the-art proprietary technology. Bio-pharmaceutical and device manufacturers who have developed life-changing niche products, come to us to provide expert reimbursement support and clinical services for patients who have been prescribed these innovative products. Aside from having an experienced, compassionate work force, dedicated to the highest quality patient care, CareMetx delivers mobile solutions, dashboards, portals and other technology solutions to help track and manage the patient's journey "from intake to outcomes."​ CareMetx'​ portfolio includes "human services"​ such as reimbursement case management, clinical care coordination, patient assistance program management; and cutting edge technology services such as data aggregation, analysis and reporting solutions that may be "bolted on"​ to existing HUB technology for greater data access. Our mobile data collection and reporting tools for use by manufacturers, providers and patients support and sustain patient access to complex therapies. CareMetx is a privately-held, high-achieving, patient-focused company powered by 21st century technology solutions.