Job Description

In today’s healthcare environment, patients are given little guidance outside of the hospital, leaving them with a gap in treatment between doctor’s visits. CareSense’s mission is to fix this problem. Our company’s proprietary software allows clinicians to create care plans that support patient procedure preparation and recovery at home. Through automated text messages, app notifications, emails, and phone calls, patients are sent educational content, monitored for potential issues, alerted about important events, and surveyed on their health state. CareSense helps thousands of patients every day.

JOB SUMMARY

We are seeking a bright, motivated Customer Service Representative to join our remote team. This is an exciting opportunity to use your communication and organization skills to help healthcare stakeholders stay engaged with their patients. We are looking for enthusiastic individuals, who are highly motivated and self-starting, to interact with healthcare clients and their patients to ensure ultimate customer satisfaction. The successful candidates for this role will be highly organized and able to work well in a fast-paced, team-oriented environment, have excellent communication skills and well-trained in our product suite to offer quick and accurate assistance to our members.

RESPONSIBILITIES

THE CUSTOMER SERVICE REPRESENTATIVE WILL BE RESPONSIBLE FOR HELPING:

• Manage incoming calls and emails about MedTrak tools and products; specifically starting with our telehealth system, then expanding into other areas of the business

• Resolution of patient/end-user complaints

• Keep records for patient/end-user interactions, client accounts and other items through use of CRM tools

• Follow communication procedures, guidelines and policies

• Create email templates to efficiently reduce response time for incoming emails/calls and follow-up after patient/end-user phone calls

QUALIFICATIONS

• Minimum 0-2 years of experience in a customer service role, preferably in the healthcare or technology fields

• Comfortable with technology; Apple, Android, Google, iPad, as well as different types of computer software

• Helpdesk experience

• Familiarity with CRM systems and practices; experience with Freshdesk preferred, but not required

• Excellent written and verbal communication skills, including strong phone contact handling skills and active listening

• Energetic and works well with others

• Exceptional attention to detail and strong organizational skills

• Great time management skills and a proven ability to deliver high-quality work

• Comfortable working with technology

• Experience at a growing company a plus

• Independent, motivated, and self-driven. Enjoys working as part of a team but great at managing independent work.

• Must be a US Citizen or US Permanent Resident authorized to work without sponsorship

Salary is negotiable and will be discussed in the interview process.

Company Description

Now more than ever before, patients are finding the need to manage their health from the comfort of their home. CareSense’s mission is to offer guidance to patients outside of the doctor’s office. Our company’s proprietary software allows doctors to create care plans which support patient recovery and wellness at home. Through automated text messages, app notifications, emails, and phone calls, patients are sent educational content, monitored for potential issues, alerted about important events, and surveyed on their health state. Our company has expanded during the COVID-19 pandemic to support telehealth visits and virtual check-ins, which reduce the amount of time patients spend in the doctor’s office. CareSense helps thousands of patients every day, and we’re growing rapidly! CareSense is dedicated to creating a positive work environment for all of our employees. We provide opportunities for professional growth, through educational enrichment and mentorship, and we support employee well-being, even in a remote workplace, through team-building activities, employee groups, wellness breaks, and social hours. We also offer all of our employees a low-deductible health insurance plan with no probationary period, dental insurance, accident insurance, and a retirement account with up to 3% company match. *You may also hear us referred to as MedTrak, Inc.