Job Description

CareSense builds software that helps doctors, hospitals, and other clinicians communicate with patients. Our company’s proprietary software helps doctors create and assign care plans to patients. Through automated text messages, app notifications, emails, and phone calls, patients are educated, monitored, alerted, and surveyed. By crafting specific care pathways for different diagnoses and treatments, our software helps healthcare organizations continue to care for their patients outside of the hospital. Please visit our website at www.caresense.com to learn more about our company and products. 

JOB SUMMARY

CareSense is improving care by collecting patient reported outcomes and enabling a tighter relationship between care teams and their patients. We are looking for passionate people who want to work in a collaborative environment as part of a mission-driven team.

As an Associate Account Manager, you’ll support our clients’ efforts to provide their patients with excellent care. You’ll be exposed to all aspects of our business, working with dynamic, cross-functional teams that span the entire organization. We are looking for team players who take initiative, are flexible and want to work on exciting and meaningful projects.

CareSense has an exciting future with plenty of opportunity for growth, so please send us your resume!

RESPONSIBILITIES

• Support the client-services team by working on patient-focused data, content projects, and onboarding new clients

• Problem-solve and troubleshoot to consistently improve patient and client experience

• Take notes and organize internal and client documents

• Create written documentation for process improvement

• Demonstrate CareSense software and services to potential and current clients

QUALIFICATIONS

• Minimum 0-2 years of experience in account management, business analysis, or sales

• Excellent written and verbal communication skills, including group presentation skills

• Energetic and works well with others

• Exceptional attention to detail and strong organizational skills

• Great time management skills and a proven ability to deliver high-quality work

• Comfortable working with technology

• Quick and collaborative thinker

• Resourceful and enjoys solving complex problems

• Adaptable to new processes and workflows

• Comfortable in a fast-paced, ever-changing environment

• Accountable and can take initiative on projects

• Independent, motivated, and self-driven. Enjoys working as part of a team but great at managing independent work on multiple projects simultaneously

• Ability to travel, as needed

• Must be a US Citizen or US Permanent Resident authorized to work without sponsorship

Salary is negotiable and will be discussed in the interview process.

Company Description

Now more than ever before, patients are finding the need to manage their health from the comfort of their home. CareSense’s mission is to offer guidance to patients outside of the doctor’s office. Our company’s proprietary software allows doctors to create care plans which support patient recovery and wellness at home. Through automated text messages, app notifications, emails, and phone calls, patients are sent educational content, monitored for potential issues, alerted about important events, and surveyed on their health state. Our company has expanded during the COVID-19 pandemic to support telehealth visits and virtual check-ins, which reduce the amount of time patients spend in the doctor’s office. CareSense helps thousands of patients every day, and we’re growing rapidly! CareSense is dedicated to creating a positive work environment for all of our employees. We provide opportunities for professional growth, through educational enrichment and mentorship, and we support employee well-being, even in a remote workplace, through team-building activities, employee groups, wellness breaks, and social hours. We also offer all of our employees a low-deductible health insurance plan with no probationary period, dental insurance, accident insurance, and a retirement account with up to 3% company match. *You may also hear us referred to as MedTrak, Inc.