Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 1-2 years related work experience.
Additional contractor in the South Florida market. The market currently has 1 employee and 1 contractor. The market has 650 employees, 64 retail stores, 16 Mall Kiosks, and multiple OCR mobile store fronts to support. Recent growth in the market of 16 kiosks, OCR channel and 16 new JV stores. The regional sales president and Marcello¿s home are also located in the market.
Required Skills
¿ Provide technical support on operational or maintenance aspects of system equipment.
¿ Diagnose mechanical, hardware, software and systems failures, using established procedures.
¿ Basic technical understanding of Wi ¿ Fi networks, switches and routers.
¿ Perform remote, on-site or in-house servicing and/or repair of company products/services.
¿ Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
¿ Wyse Thin Appliance using Citrix
¿ Signature Capture Device
¿ Receipt Printer
¿ Corded Scanner
¿ Netgear/Aruba Router
Required Experience
¿ Available to work a flexible schedule (including days, nights, weekends and holidays).
¿ Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with clients Driver Safety Policy and guidelines.
¿ Reliable transportation as needed to move between sites throughout the day as necessary
Basic Qualifications
¿ High school diploma or equivalent
¿ One year technical support experience
¿ One year customer service experience
¿ Provide technical support on operational or maintenance aspects of system equipment.
¿ Diagnose mechanical, hardware, software and systems failures, using established procedures.
¿ Basic technical understanding of Wi ¿ Fi networks, switches and routers.
¿ Perform remote, on-site or in-house servicing and/or repair of company products/services.
¿ Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
¿ Wyse Thin Appliance using Citrix
¿ Signature Capture Device
¿ Receipt Printer
¿ Corded Scanner
¿ Netgear/Aruba Router