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Medical Assistant- Full-Time - Paso Robles

Levin Furniture & Mattress External Careers

Medical Assistant- Full-Time - Paso Robles

Smithton, PA
Full Time
Paid
  • Responsibilities

    PURPOSE: Providing superior assistance and building positive customer relationships.  Identifying specific needs and resolving issues for warranty and repair, while imputing information into a database.  Provide solutions by following through and bringing closure with the goal of first call resolution to all customers.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES;

    1. Processes high volume of inbound calls and other correspondence.
    2. Communicates in a professional, courteous, friendly and empathetic manner.
    3. Effective verbal and written communications skills with the ability to ask the appropriate questions and handle difficult/stressful situations as necessary.
    4. Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
    5. Finds solutions to customer problems and assumes a high level of ownership for customer satisfaction.
    6. Provide follow-up as required to ensure customer satisfaction.
    7. Consistently meets or exceeds performance standards for service quality, accuracy and volume.
    8. Schedules service appointments.
    9. Communicates with internal and external personnel in a professional and timely manner.
    10. Maintains accurate files and processes in order to maximize productivity.
    11. Performs clerical support as needed.
    12. Other duties as assigned.

     

    Required Skills

    SUPERVISOR RESPONSIBILITIES:

    This position does not supervise others.

     

    EDUCATION AND EXPERIENCE:

    • High school diploma or equivalent combination of education and experience.
    • Previous clerical experience preferred

     

    SKILLS AND ABILITIES:

    • Excellent verbal and written communication, and listening skills.
    • Basic reading and comprehension skills.
    • Basic numerical reasoning skills.
    • Ability to complete paperwork in an accurate, neat and efficient manner.
    • Demonstrated knowledge of software, including Microsoft Office.
    • Excellent organizational skills.
    • Outstanding customer service skills.
    • Ability to multi-task in a fast paced working environment.
    • Knowledge of GERS, Loft, WMS and Salesforce systems preferred.

     

    PHYSICAL DEMANDS:

    • Ability to sit, and reach at shoulder height regularly.
    • Ability to communicate effectively with customers and co-workers using telephone.
    • Ability to use vision to read documents and computer screen.
    • Ability to use hands to type information into computer.

     

    WORK ENVIRONMENT:

    Corporate office and warehouse environment.

     

    WORK SCHEDULE:

     

    Schedule may vary dependent upon need.

     

    Required Experience

  • Qualifications

    SUPERVISOR RESPONSIBILITIES:

    This position does not supervise others.

     

    EDUCATION AND EXPERIENCE:

    • High school diploma or equivalent combination of education and experience.
    • Previous clerical experience preferred

     

    SKILLS AND ABILITIES:

    • Excellent verbal and written communication, and listening skills.
    • Basic reading and comprehension skills.
    • Basic numerical reasoning skills.
    • Ability to complete paperwork in an accurate, neat and efficient manner.
    • Demonstrated knowledge of software, including Microsoft Office.
    • Excellent organizational skills.
    • Outstanding customer service skills.
    • Ability to multi-task in a fast paced working environment.
    • Knowledge of GERS, Loft, WMS and Salesforce systems preferred.

     

    PHYSICAL DEMANDS:

    • Ability to sit, and reach at shoulder height regularly.
    • Ability to communicate effectively with customers and co-workers using telephone.
    • Ability to use vision to read documents and computer screen.
    • Ability to use hands to type information into computer.

     

    WORK ENVIRONMENT:

    Corporate office and warehouse environment.

     

    WORK SCHEDULE:

     

    Schedule may vary dependent upon need.