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Customer Service Representative

Robbins Gioia, LLC

Customer Service Representative

Young America, MN
Full Time
Paid
  • Responsibilities

    Currently, RGServices is building a candidate pool of qualified individuals to perform as Avaya Project Managers to support government and commercial clients for future needs.  Candidates may not be contacted until a need arises.  Opportunities may be located throughout the United States for remote and/or on-site work. 

    A DAY IN THE LIFE:

    To help make our customer successful, the chosen candidate will:

    • Initiate, execute, and manage projects by creating work breakdown structures (WBS), critical path assessment, resource plans, risks definitions, and productivity analysis
    • Present status briefings
    • Provide management, facilitation, and coordination of tasks and project team members, along with budget and cost management to meet project timelines
    • Implement VOIP telecommunication systems
    • Direct daily project execution activities related to design, development, vesting, training development, systems delivery, assist in the development and performance of test plans, production support, and status and financial reports
    • Show proven ability to work both independently and as a team member; setting and meeting deadlines and establishing rapport with individuals at all organizational levels and with diverse backgrounds
    • Be accountable for project timelines / milestones, governance, alignment, assurance, management, integration, optimization and planning, resourcing, and tools management.

    The Project Manager may have more than one (1) project at a time based on complexity and availability.  The job may include responsibility for coordinating the development of technical requirements, designs and testing plans.

    Required Skills

    A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions.  They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.

    Required Experience

    To be successful in this role, all candidates must meet the below qualifications to be considered.

    • 3+ YEARS OF PROJECT MANAGEMENT EXPERIENCE IN AVAYA TELECOMMUNICATIONS WITH CURRENT VERSIONS OF AURA 6, 7, AND 8

    BRING THE WOW FACTOR:

    In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job.

    • PMP CERTIFICATION
    • AVAYA CERTIFICATION(S)
    • KNOWLEDGE OF AVAYA EPROJECT
    • ABILITY TO OBTAIN A SECURITY CLEARANCE

    PHYSICAL REQUIREMENTS & DISCLAIMER:

    Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met._  EOE, INCLUDING DISABILITY/VETS_

  • Qualifications

    A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions.  They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.