The Employee Experience Ambassador is responsible for the processing and coordination of all activities associated with W-2 payroll workers as requested through our MSP service offering. These workers can engage through multiple means; customer identified workers, transitioned workers from other suppliers and workers who do not qualify as Independent Contractors. The Employee Experience Ambassador will be responsible for managing onboarding activities, contractual compliance and ongoing worker administration.
KEY RESPONSIBILITIES: Coordinate with Customers, candidates, Payroll and other internal departments for the purposes of engaging resources as W2 payroll employees where appropriate so that candidates may be engaged to support Bartech customers appropriately. Duties include: • Act as single point of contact for Pre-Selected/Pre-Identified W2 employee candidates • Present offer of employment, coordinate start dates • Thoroughly explain the onboarding process to the candidate • Coordinate all new hire paperwork • Understand and communicate benefits and company policies • Communicate with Program Management Office (PMO) regarding the status of new candidates in process • Oversee compliance requirements • Collect missing onboarding and background documents • Work individually or with team members to complete employee orientations • Comply with company rules, regulations, policies, procedures work instructions • Responsible for performance of Quality System procedures related to this job description • Maintain contact with employee to ensure an overall enjoyable employment experience
Required Skills
KNOWLEDGE OF: • Recruiting and Staffing Industry • Adhering to Service Level Agreements • Microsoft Excel, Word, Adobe Acrobat Reader • Document control and management ABILITY TO: • Communicate extremely well, both verbally and in writing • Operating with a sense of urgency • Think critically • Organize, plan, and prioritize work while being flexible to changing needs • Evaluate information to determine compliance with standards • Work effectively and strategically with minimal direction OTHER: • High degree of interpersonal skills • Written Communication – detailed, organized, and concise, with proper tone and flow. • Verbal Communication – organized, cogent with professional language and style. • Listening and comprehension. • Analysis and Problem-Solving • Ability to manage multiple activities in a dynamic environment • Strong Customer Service background, high sense for urgency • Team Player • Ability to learn and use proprietary technology. • Ability to work effectively with cross-functional departments and divisions. • Conduct all interactions with internal and external customers in an ethical, fair and professional manner. • Ability to establish positive and strong working relationships with both internal and external customers. • Flexible, accountable and a team player.
Required Experience
• 2-3 years of Customer Service Experience; call center experience is a plus although this is not a call center role. • 1-2 years of experience within the Staffing, VMS or MSP or similar service industries.
REQUIRED EDUCATION: Associates or Bachelor’s degree in HR or related field is preferred. High School diploma or equivalent is required
KNOWLEDGE OF: • Recruiting and Staffing Industry • Adhering to Service Level Agreements • Microsoft Excel, Word, Adobe Acrobat Reader • Document control and management ABILITY TO: • Communicate extremely well, both verbally and in writing • Operating with a sense of urgency • Think critically • Organize, plan, and prioritize work while being flexible to changing needs • Evaluate information to determine compliance with standards • Work effectively and strategically with minimal direction OTHER: • High degree of interpersonal skills • Written Communication – detailed, organized, and concise, with proper tone and flow. • Verbal Communication – organized, cogent with professional language and style. • Listening and comprehension. • Analysis and Problem-Solving • Ability to manage multiple activities in a dynamic environment • Strong Customer Service background, high sense for urgency • Team Player • Ability to learn and use proprietary technology. • Ability to work effectively with cross-functional departments and divisions. • Conduct all interactions with internal and external customers in an ethical, fair and professional manner. • Ability to establish positive and strong working relationships with both internal and external customers. • Flexible, accountable and a team player.