Job Description

Essential Duties and Responsibilities:

• Provide comprehensive case management including intake, eligibility determination, enrollment, and ongoing support services for WIOA participants.
• Conduct holistic assessments to identify barriers to employment, career interests, transferable skills, and training needs.
• Develop individualized employment plans (IEPs) with clear, attainable goals aligned with high-growth, high-wage occupations.
• Connect participants to training and support services, including education, certifications, credentials, work-based learning, and wraparound services.
• Maintain consistent contact with jobseekers, ensure ongoing engagement and regular, high-quality documentation.
• Monitor progress toward measurable skill gains, credential attainment, and career milestones.
• Guide job seekers through the labor market and career exploration using up-to-date regional and national employment trends.
• Maintain accurate, timely, and compliant case files (physical and/or digital), to reflect participant activities, outcomes, and support services.
• Ensure appropriate documentation of credentials, measurable skill gains, employment verification, and other key performance indicators.
• Balance the demands of program compliance with personalized participant engagement.
• Coordinate with training providers, employers, and community partners to support career advancement and job placement.
• Participate in team meetings, continuous improvement activities, audits, and technical assistance trainings.

Qualifications

• Bachelor’s degree in human services, counseling, workforce development or related field. Candidates with a combination of lesser education and relevant experience are welcome to apply.
• At least 3 years of case management or career advising experience, preferably within WIOA or similar workforce development programs.
• Experience serving individuals with barriers to employment (e.g., justice-involved, low-income, disabled, long-term unemployed).
• Strong understanding of career pathways, labor market information, and industry trends.
• Demonstrated ability to conduct barrier assessments and build rapport with diverse populations.
• Exceptional organizational skills with attention to detail in data entry, documentation, and compliance.
• Proficiency in using case management systems (such as VOS, SC Works, or similar platforms).
• Ability to work independently while managing a dynamic caseload.
• Excellent communication, coaching, and critical thinking skills.

Core Competencies:

• Empathy and Engagement: Ability to build trust and motivate job seekers to take action.
• Solution Orientation: Strategically guide clients toward achievable, desirable careers with livable wages.
• Results-Driven: Focused on participant employment outcomes and long-term career success.
• Time and Process Management: Able to balance participant needs with administrative expectations.
• Compliance and Accuracy: High attention to file integrity, timeliness, and meeting program guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.