We are assisting a nonprofit healthcare organization in filling a Senior Manager of Technology position located in Southern California. 

This role will manage and be a contributing member of the Systems team, ensuring that appropriate technical and customer service standards and practices are observed. Maintain relationships with customer base as the representative of IT Support. Manage request queue, escalation path and assignment to other technical resources. Participate in project meetings as the technical representative of the IT department. 

Responsible for leading the Systems team to be flexible and adaptable in meeting the changing needs of the agency. Accountable for, motivating, and providing guidance to Help Desk staff by serving as an active member on the Systems team; acting as the central point of contact for more complex escalated tasks along with investigating and resolving issues as a working manager.