This is a full-time remote position, but applicants must live in one of these cities and able to travel within their respective counties: Benton, Van Buren or Rison

The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services. This position is located in the following cities: Benton, VanBuren, and Rison.

Essential Duties and Responsibilities:

• Develop working relationships with customers and monitor engagement and progress.
• Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
• Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
• Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
• Follow-up with customers to ensure that their needs are met and questions and concerns are resolve.
• Interact with other team members to provide expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes on all customer contacts and document activities.
• Share information about outreach and engagement efforts with project staff.
• Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
• Perform other duties as may be assigned by leadership.

Minimum Requirements:

• High school diploma or GED required; Associate's degree from an accredited college or university preferred.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.