Job Description

CSI seeks a Customer Service Representatives for our client’s Apartment Community.

Customer Service staff members are often the first step to creating a sense of community due to the high level of customer service they provide to current and prospective residents, guests and vendors.

Responsibilities may include:

• Manage the front desk
• Welcome residents, guests, staff and vendors
• Create an open and welcoming environment for visitors
• Offer refreshments to guests as they wait for appointments
• Answer phones, transfer calls and take messages
• Coordinate appointments with future residents
• Receive and track packages delivered to staff and community residents
• Assist with planning and coordinating events such as meetings, parties, cooking nights, movie nights, and other special events
• Act as building and community expert or liaison
• Build relationships with current and future residents
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules 
• Provide area maps, brochures and other literature 
• Answer questions about the community amenities
• Assist residents with gate cards/keys or service requests
• Manage keys and access in accordance with the "Key Policy"
• Address resident inquiries or concerns
• Communicate with management and maintenance for issues or concerns
• Assist with development of weekly newsletter
• Organize Files
• Maintain database of vendors
• Assist with Cleanliness of facility and common areas
• Assist with team meetings, training sessions or run reports