Job Description

We are seeking a CUSTOMER SERVICE ASSOCIATE to support our client’s well-established health and Nutrition Company.

The Customer Service Associate’s primary goal will be to ensure customer satisfaction by asking general customer questions about products.

The ideal candidate will have 1+ years’ experience in a customer service role in a call center environment. They will thrive in a business casual environment.

Career Strategies Inc is a national staffing firm that provides temporary and direct hire staffing services to outstanding firms located throughout the United States. For over 30 years, we have helped thousands of talented candidates find fulfilling careers in a variety of industries including technology, entertainment, marketing, real estate, finance and accounting.

About the role:

• Process customers’ orders into the ERP system
• Ensure that all proper details are properly applied to orders
• Look up customer orders and invoices
• Provide information pertaining to order/ invoice dates, totals, shipment dates, tracking information, etc.
• Receive and document customer returns
• Help consumers find store/s near their area
• Direct them to an online retailer if no stores are available
• Answer general customer questions about products
• Transfer technical questions to on-staff nutritionist or to appropriate personnel
• Inform customers of new products or special promos
• Perform any other duties as may be assigned