Be a key contributor to an exciting software company in Austin, Texas!
CareerPlug provides innovative recruiting and HR software for over 10,000 growing companies. Our applicant tracking and paperless onboarding platforms help companies make better hires to have the right people in place to build a successful business.
You can feel something special when you walk into our office located in the heart of Austin, TX. You can hear our team collaborating with our clients and one another, see our goals and commitments up on the walls next to our core values, and feel the energy and creativity at our innovation meetings where every team member is contributing their ideas. We believe that people are the heart of our business and are committed to building one of the best places to work in Austin. To us, that means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values every day.
The Client Support Specialist is a core member of CareerPlug’s tight-knit and highly productive Client Support team, working directly with our Client Support & Success Managers. Our team is growing as rapidly as our client base and we are currently looking for top talent to join our team. The ideal candidate has a background in customer support and a passion for building relationships. Experience working in a fast-paced small team in a software or startup environment is preferred.
Specific Responsibilities:
Provide 3-4 hours of frontline phone and email customer service/support daily to our clients; delivering proactive, personalized service and building long-term, consultative partnerships with our Hiring Software clients.
Work as a team to meet and exceed Client Service Level Agreements (SLAs)
Personalize client interaction by asking questions to learn the client’s goals and offering insightful, individualized suggestions to help each client meet their goals.
Coordinate the setup of accounts to provide clients with a customized hiring solution.
Support team in meeting client retention goals through inbound and outbound communication as needed.
Collaborate with Product Team to relay any client issues or system bug reports and update clients as needed.
Take the time to make each client feel positive and confident about their knowledge of the CareerPlug system.
Work with leadership to set and achieve individual and team goals.
Maintain lines of communication with the team through proactive, honest communication.
Keys to Success:
Positive Results for CareerPlug's Clients
Client Success begins with providing solutions to CareerPlug clients in a helpful, friendly and patient manner. CareerPlug Client Support Specialists aim to end 100% of client interactions with a happy, engaged client.
Open, Honest Communication
CareerPlug’s Client Success Team is driven by open lines of communication between every team member. We will all communicate openly with other team members, asking questions often and requesting help when needed.
Continuous Improvement
Every team member is expected to contribute to the development of CareerPlug’s processes and culture. Client Support Specialists will seek to improve their own skills and knowledge while constantly looking for ways to improve the results of their clients and fellow team members.
Schedule: 11am - 3pm M-F
Compensation: $20/hour
Remote: This position would be 80% remote, with an initial training period onsite and ongoing one day/week in the office.
Part-Time Benefits:
Paid Holidays
Accrued Paid Time Off
100% Employer Matched Donations
Team & Social Events
Successful candidates will possess the following qualifications:
Outgoing, customer-focused personality that thrives in a fast-paced environment
Ability to build rapport with clients and develop solutions that meet their specific needs
2-3 years of experience in a phone-based customer service or sales environment (preferred)
Experience in a start-up environment or software company (preferred)
For the right candidate, this position provides excellent growth potential and the satisfaction of making a meaningful contribution to a growing software company! For immediate interview consideration, please complete our short application.
CareerPlug is proud to be an equal opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.