Be a key contributor to an exciting software company in Austin, Texas!

CareerPlug provides innovative recruiting and HR software for over 10,000 growing companies. Our applicant tracking and paperless onboarding platforms help companies make better hires to have the right people in place to build a successful business.

You can feel something special when you walk into our office located in the heart of Austin, TX. You can hear our team collaborating with our clients and one another, see our goals and commitments up on the walls next to our core values, and feel the energy and creativity at our innovation meetings where every team member is contributing their ideas. We believe that people are the heart of our business and are committed to building one of the best places to work in Austin. To us, that means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values every day.

We are proud to be one of the Top 100 Best Places to Work in Austin in 2019 (via Built-In-Austin).

Who are we looking for?

As a Partner Success Manager, you will build relationships with our existing and new franchise accounts, working directly with our franchisor partners and key influencers. You are a core member of CareerPlug’s tight-knit and highly productive Client Success team, working directly with the Manager of Client Success. You are responsible for developing and most importantly, growing relationships with our franchise partners to help meet their hiring needs with the ultimate goal of client growth and retention.

The ideal candidate has a strong operational and client success background and is passionate about building relationships and growing accounts. Experience working with franchises or with a small team in a software or start-up environment is preferred.

Specific Responsibilities:

Build and grow long-term strategic relationships within book of business

Partner with corporate contacts to identify Franchise level growth goals and success metrics

Monitor accounts for completion of internal and external growth milestones

Field inbound communication from Franchisor contacts and key influencers

Work closely with our Sales team and Client Onboarding Manager to drive product engagement and adoption (growth) for franchisees

Visit clients onsite and at conferences as needed

Job Requirements:

Outgoing, customer-focused, driver-type personality that thrives in a fast-paced environment

Ability to build rapport with clients and develop solutions that meet their specific needs

Ability to work in a collaborative, cross-team environment

Excellent verbal and written communication skills

Highly detail & process-oriented

3 years of experience in a client success/services role (highly preferred)

Experience working with Franchises (preferred)

Experience in a start-up environment or software company (preferred)

Compensation: This is a salary + bonus role with on-target earnings range of $65,000-$70,000

Benefits:

Employer Paid Health Insurance

Dental & Vision Insurance

401(K) Employer Match

Unlimited PTO

100% Employer Matched Donations

Team & Social Events

For the right candidate, this position provides excellent growth potential and the satisfaction of making a meaningful contribution to a growing software company! For immediate interview consideration, please complete our short application.