Be a key contributor to an exciting software company in Austin, Texas!

CareerPlug provides innovative recruiting and HR software for over 10,000 growing companies. Our applicant tracking and paperless onboarding platforms help companies make better hires to have the right people in place to build a successful business.

You can feel something special when you walk into our office located in the heart of Austin, TX. You can hear our team collaborating with our clients and one another, see our goals and commitments up on the walls next to our core values, and feel the energy and creativity at our innovation meetings where every team member is contributing their ideas. We believe that people are the heart of our business and are committed to building one of the best places to work in Austin. To us, that means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values every day.

We are proud to be one of the Top 100 Best Places to Work in Austin in 2019 (via Built-In-Austin).

Who are we looking for?

As a Client Success Manager, you will build relationships with our existing and new franchise accounts, working directly with our franchisor partners and key influencers. You are a core member of CareerPlug’s tight-knit and highly productive Client Success team, working directly with the Director of Client Success. You are responsible for developing and most importantly, growing relationships with our franchisor partners to help meet their network's hiring needs with the ultimate goal of retention and expansion.

The ideal candidate has a strong project management and client success background and is passionate about building relationships and expanding your book of business. It is important that this person has the ability to motivate and succeed through others. You are strategic and an achiever at heart. Experience working with franchises or with a small team in a software or start-up environment is preferred.

Specific Responsibilities:

Build and grow long-term strategic relationships within book of business

Partner with Franchisor contacts to identify Franchise network level growth goals and success metrics

Monitor accounts for completion of internal and external growth milestones

Field inbound communication from Franchisor contacts and key influencers

Curate an annual success plan with prescriptive objectives that align with the Franchises' identified business goals

Collect and tell a story with data to provide to our Franchisor partners

Work closely with our Sales team and Client Onboarding Manager to drive product engagement and adoption (growth) for franchisees

Meet quarterly KPIs related to retention and expansion of Franchise accounts

Visit clients at conferences as needed, no more than 3X/quarter

Job Requirements:

Outgoing, solutions-focused, strategic, achievement-oriented personality that thrives in a fast-paced cross-teams environment

Excel in managing high volume workload, process implementation, and competing deadlines

Ability to build rapport with partners and develop solutions that scale across the Franchise Network

Must be able to motivate and succeed through others internally and externally

Excellent verbal and written communication skills

3 years of experience in a client success/services role (highly preferred)

Experience working with Franchises (preferred)

Experience in a start-up environment or software company (preferred)

Compensation: This is a salary + bonus role with on-target earnings range of $65,000-$70,000

Benefits:

Employer Paid Health Insurance

Dental & Vision Insurance

401(K) Employer Match

Unlimited PTO (with minimums!)

100% Employer Matched Donations

Team & Social Events

For the right candidate, this position provides excellent growth potential and the satisfaction of making a meaningful contribution to a growing software company! For immediate interview consideration, please complete our short application.