Job Description

Overview

SOSi is actively seeking a Caregiver to join us supporting our customer in Cambridge, Massachusetts. The Caregiver will play a vital role in providing direct care and supervision to unhoused family guests within a shelter environment or day center, ensuring their physical, emotional, and social needs are met in a supportive manner while maintaining compliance with established standards.

Essential Job Duties

• Conduct intake services, including recording guests’ personal property, completing necessary documentation, and addressing basic needs of guests upon arrival.
• Provide direct care and supervision to guests within the shelter environment.
• Interact with guests in a positive, trauma-informed manner to facilitate a safe and caring atmosphere.
• Escort guests to and from different destinations within the facility.
• Monitor cleanliness and sanitation of resident areas and report needs to appropriate staff.
• Conduct wellness checks in and around the shelter.
• Ensure guests uphold shelter rules, communicating any issues or concerns to the site Case Manager.
• Take guest attendance, maintain bed count, and monitor shelter capacity.
• Recognize signs and symptoms of illness, treat minor ailments, and seek appropriate guidance from supervisors if guests require additional screening or care.
• Submit prompt and accurate documentation, including incident reports, daily logs, and other required paperwork.
• Communicate a “read-out” of shift activities and necessary follow-up during daily stand-up meetings.
• Assists Case Managers in providing services to guests, under close and regular supervision and tutorage of Case Managers.
• Screen guests and pinpoints their needs.
• Explains programs and procedures and answers general questions.
• Records relevant interactions with guests into a database.
• Submits to and reviews reports and problems with superior.
• Other duties as assigned.

Qualifications

Minimum Requirements

• Must be authorized to work in the U.S.
• High school diploma or GED.
• Must pass background checks and Child/Adult Protective Services (C/AN) checks.
• Ability to work independently or within a team.
• 1 year of related work experience in an administrative or social services setting.
• Ability to act responsibly, professionally, and use good judgment under pressure required.
• Ability to multitask in fast-paced, deadline driven environment.
• Excellent interpersonal and staff management skills.
• Strong communication skills in both verbal and written.
• Proficient in Microsoft Office suite.

Preferred Qualifications

• Bilingual English/Spanish or English/Haitian Creole is preferred, but not required.
• Competencies include de-escalation, interpersonal awareness, critical thinking, and teamwork.
• Experience working with vulnerable, unhoused, or migrant populations.
• Demonstrating successful interaction with peers and/or clients.

Additional Information

Work Environment

• Ability to remain composed under pressure while ensuring the safety and well-being of guests.
• Ability to work non-traditional hours including consecutive nights and weekends when necessary; shift work required. Inside and outside, all weather conditions.
• Ability to work efficiently under deadlines and pressure.
• Ability to keep up in a fast-paced environment.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.