Benefits:

Competitive salary

Opportunity for advancement

Training & development

Tuition assistance

Nature of the Job: The Team Lead is responsible for ensuring satisfaction of clients through delivery of quality care and care coordination with more immediate starts of care and less disruption with call outs.

Scope of Position: Reports to the Care Manager. This is an hourly position.

Knowledge and Skills Required: The appointed-Team Lead for the agency must meet the following qualifications:

1. Self-starter who are energetic, upbeat, organized, passionate about our services and willing to do whatever it takes to get a job done.

2. Good communication skills with the ability to work effectively with a wide range of clients

3. The ability to work with all skill level of clients and situations

4. Clean, professional image, behavior and demeanor are always expected.

5. Committed to providing the highest level of care.

6. Able to communicate with clients, and office staff as needed.

7. Must be reliable, on time, flexible with very little advanced warning and accountable for duties/tasks assigned.

8. Willingness to learn and adhere to agency policies on an on-going basis.

9. Must be able to work at least every other weekend.

10. Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes

11. Current CNA certificate unless approved by CEO

Major Responsibilities:

1. Be a role model – demonstrating professional behavior, dress and always following all company policies.

2. Start all new cases with new clients and assist with training the permanent caregivers once assigned.

3. Minimize drama and conflicts with any client and/or caregiver situations

4. Be available daily for your duties and clients as they are assigned.

5. Assist with office/field operational items if caregiving is not needed on particular scheduled day.

6. Communicate with ALL members of the team immediately and effectively in any emergency situations

7. Respond timely to all phone calls and text messages.

8. Maintain confidentiality of agency, employee, and client matters. Follow all HIPAA laws

9. Update Care manager on any situation immediately if client has a compliment or complaint about any situation

10. Report any critical incidents or complaints to Care Manager immediately.

11. Back up training coordinator as needed for skills training for new caregivers.

12. Any other duty requested to maintain the operations of the business.

Experience and Training:

1. Minimum of 2 years of working with clients/caregivers.

2. Minimum of two years of experience, including at least 1-year experience in a specific field assisting seniors and/or disabled clients.

Working Conditions:

1. Able to work an average of 40+ hours per week.

2. Able to bend, climb, stoop, and stand an average of 5 hours per day.

3. Able to lift clients as needed for job

4. Able to use tools necessary for job.

5. Able to communicate effectively.

6. Ability to work in the office and in client’s homes.

7. Able to drive a vehicle and have valid driver’s license

8. Able to work with a wide variety of people.

Work Hours:

· 7:00 a.m. to 8:00 p.m. up to 40 hours, Monday through Friday with 2 days off during the week every other week and every other weekend.

· Occasional evenings may be required

· On call duties will be regularly required.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.