Summary: The Human Resource Assistant will effectively and efficiently coordinate the daily functions of the Personal Care Workers (PCW) and assure staffing for their respective clients. MUST BE BILINGUAL (SPANISH/ENGLISH).

Job Description:

• Provide Personal Care Workers (PCW) and Nursing staffing seamless, comprehensive, and timely client coverage.

• Coordinate the creation and maintenance of PCW schedules with an emphasis on creating high quality matches.

• Coordinate PCWs schedules for 100+ clients daily requiring occasional on-call duties, including after hour coverage, holidays, and weekends.

• Accept and transfer calls to and from clients, families, facilities and other entities and triage to the appropriate Case Manager, Supervisor, or other personnel.

• Communicates with all PCWs daily to adjust and/or add time clock entries, work hours, schedules and fill open shifts.

• Work closely with PCWs to verify hours of availability, current work schedule and ensures FTE status matches appropriately with clients.

• Approves and informs Human Resources of any overtime requested and/or worked by PCWs.

• Reviews completed on-site supervisory visits to ensure PCWs are meeting care and skill expectation goals for clients.

• Solely responsible for coordinating, entering, and auditing hours for payroll/billing on a weekly basis ensuring the entry is timely and accurate.

• Accurately log all activity in the Electronic Health Record ensuring computer data and files are accurate and updated for PCW and client relating to human resources, scheduling, and availability.

• Anticipates PCW staff needs and works with Human Resources to ensure that an adequate pool of employees is maintained. Ensuring all clients requesting service hours are staffed with appropriate personnel.

• Participates in the orientation and training of PCWs ensuring KSAs meet expectations for assignments or tasks.

• Keeps the Nursing and Retention Departments informed of any PCW and/or Client incidents and works with Human Resources to bring resolution to any identified problems.

• Assist with Client and PCW satisfaction surveys as directed by Supervisor.

• Maintains client confidence and protects operations by monitoring confidential information.

(This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time)