GENERAL DESCRIPTION:
The Community Health Worker (CHW) is responsible for helping patients and their
families navigate and access health and community services whiling adopting healthy
behaviors. The CHW works as a member of the care team through an integrated approach
to care management and community outreach. The CHW works to promote, maintain, and
improve the health of patients and their family by providing social support and informal
counseling. The CHW partners closely with different providers, patients and outside
organizations and is responsible facilitating communication between patient and care
teams; and providing culturally-appropriate health education and self-management
support. Additionally, the CHW will collaborate within a team-based care delivery model to
improve the health and lives of our community members. The CHW will participate in the
development and implementation of innovative costs-effective delivery system changes that
proactively meet the complex needs of our patients including efforts to manage their
behavioral and social needs in addition to their medical care. The CHW will work toward
achieving the aims of the overall CHC CHW program as well as any additional grantfunded aims.
REPORTS TO: CHW Program Coordinator
SALARY/STATUS: Non-Exempt
HOURS: 40 hours/week
NOTE: This position is dependent on Accountable Care
Organization/Grant funding.
EDUCATION AND EXPERIENCE:
Minimum of High School GED
At least 2-5 years of experience working in community setting preferred
License, Certification and Registration
Will be required to attend and successfully complete several trainings to meet CHW certification,
funding, or regulatory requirements and to meet the needs of the community (may need to
supplement any previously completed CHW trainings).
MINIMUM REQUIREMENTS:
of the most common languages among CHC patients: Spanish, Arabic, Russian, Vietnamese
or Nepali) strongly preferred.
the internet
Effective communication skills
Strong writing skills
Strong organizational and time-management skills, detail-oriented
Demonstrated ability to work as an effective team member in a complex and fast-paced
environment
culturally and educationally diverse staff and clients
Friendly, reliable, punctual and professional
Must possess the ability to work independently, problem solve and make decisions when
necessary
Must have the ability to work with highly sensitive and confidential information
Profecient use of public transportation or MA Drivers license required
Willingness to work some weekend/evening hours depending on project and community
needs, such as adovacy and community capacity building activites
PRINCIPLE RESPONSIBILITIES AND DUTIES:
and establish positive and supportive relationships
arranging transportation assistance and other services patients may need
Conduct Care Needs Screenings to the extent of his/her capability
Coach patients in effective management of their chronic conditions and self-care
Provides basic health education in individual or group sessions and helps patients to
develop health management plans that support their achievement of their individualized
health and wellness goals
database, in addition to scheduling and accompanying them to appointments, and
assisting with completion of application for programs for which they may be eligible
collaboratively and effectively within a multidisciplinary team
supervisors and all staff
services, public health prevention, and evidence-based intervention programs provided
reducing cultural and socio-economic barriers between clients and institutions
activities
and patient tracking measures
EMR in a clear and concise manner
WORKING CONDITIONS:
This position may require the ability to work long and arduous hours.
This position requires the ability to use a computer workstation, viewing a CRT.