Carlisle Program Staff

Community CARES

Position Summary

The Carlisle Program Staff member supports the daily operations of the Community CARES shelter by providing a safe, respectful, and structured environment for clients experiencing homelessness. Program Staff assist with front desk operations, resident engagement, documentation, facility coordination, and daily program activities.

This role requires strong interpersonal skills, the ability to maintain appropriate boundaries, and a commitment to trauma-informed care while supporting individuals and families working toward stability.

Key Responsibilities

Shelter Operations

Monitor daily shelter activities to ensure a safe and respectful environment

Manage front desk operations including answering phones and responding to inquiries

Oversee resident sign-in procedures and maintain accurate daily records

Coordinate shower and laundry scheduling for residents

Assist with mail distribution and resident communication

Resident Support

Maintain respectful and supportive interactions with residents

Encourage participation in chores and community responsibilities

Monitor adherence to shelter guidelines and expectations

Support client in maintaining shared living spaces

Provide appropriate referrals to case management staff when needed

Documentation & Recordkeeping

Maintain accurate records including resident logs and program documentation

Complete incident reports when necessary

Update daily shift communication logs

Enter required information into the CharityTracker system

Track shower, laundry, and facility usage logs

Safety & Crisis Response

Respond appropriately to conflicts or behavioral incidents

Utilize trauma-informed communication and de-escalation techniques

Follow shelter safety and emergency procedures

Notify supervisors or emergency services when appropriate

Document incidents according to agency procedures

Donations & Inventory

Assist with receiving and organizing donations

Track inventory of hygiene supplies and basic needs items

Distribute supplies to residents according to program procedures

Maintain organized storage areas

Volunteer Support

Welcome volunteers and service groups

Provide guidance for volunteer tasks and projects

Ensure volunteers follow safety procedures while on site

Coordinate with staff regarding volunteer activities

Qualifications

Preferred qualifications include:

Experience working in human services, shelters, social services, or community programs

Ability to work respectfully with individuals from diverse backgrounds

Strong communication and interpersonal skills

Ability to remain calm in stressful situations

Basic computer skills for documentation and data entry

Physical & Work Environment

Ability to move throughout the shelter facility during shifts

Occasional lifting of donations or supplies

Ability to respond to crisis situations or emergencies when necessary

Work environment may include individuals experiencing trauma, mental health challenges, or crisis situations

Schedule

This position may include:

Day shifts

Evening shifts

Weekend shifts

Schedules may vary based on program needs.

Commitment to Mission

Community CARES staff are expected to support the organization's mission of providing compassionate care, safe shelter, and pathways toward stability for individuals and families experiencing homelessness.

All staff are expected to maintain professional conduct, confidentiality, and respect for clients and coworkers.