Job Summary:

The Tier III Engineer is a key position on our technology team that designs, implements, and maintains systems solutions for clients. While working in fast-paced environments, the position’s primary focus is to implement server, storage, virtualization, and IaaS projects, and interface with clients to help them manage the technical components of those technologies.

Location:

This position requires employees to be in person a majority of the time at one of our three locations.

• Clive, Iowa
• Cedar Rapids, Iowa
• Omaha, Nebraska

**** Essential Functions:

• Implement exciting, best-in-class systems technology projects
• Provide client assistance by receiving support escalations. Collaborate with internal and vendor technical resources until a solution is reached
• Communicate both big-picture business drivers and technical details throughout projects
• Attend vendor training, conferences, webinars, and continuing education to maintain current knowledge of relevant technology and research industry best practices
• Gain and maintain certifications in areas of expertise
• Advocate positive culture, especially with Tier I and Tier II engineers
• Provide feedback to executive and technical teams to participate in functionality roadmap planning
• Benchmark, analyze, report on and make recommendations for the improvement and growth of professional and managed services technology infrastructure
• Consult with managed services engineers to drive support escalations to resolution
• Perform other tasks as needed or requested

Education and Experience:

• 5+ years of related information systems experience with 3+ years work experience with enterprise-level server, storage, virtualization, IaaS cloud, or BDR solutions required.
• Associates or Bachelor’s degree in related field preferred
• Microsoft Hosting Technologies (Office 365, Azure, Azure AD)
• Client-facing communication & soft skills to work with management, client IT contacts, and technical vendors on technical issues as they relate to projects or client needs.
• The ability to create lasting relationships with client technology teams.
• General Microsoft Windows Server (AD, GPO, DNS, DHCP, IIS)
• Application and Desktop Delivery (Citrix, Horizon, VDI, Azure Virtual Desktop, RDS)
• Server and enterprise-level hardware (Cisco UCS, also HP and Dell)
• Storage Solutions (Pure Storage, also HP, Dell, other storage vendors)
• Datacenter Virtualization (VMWare, Hyper-V a plus)
• Backup/DR Solutions (Rubrik, Datto, other BDR solutions)
• Identity Management and MFA (Duo, Microsoft, other solutions)
• Endpoint Management (MDM, Microsoft Endpiont Config Manager, endpoint security)
• Certifications are highly encouraged, especially in systems technologies.

Required skills and abilities:

• Scripting and automation skills
• Entrepreneurial mindset with the understanding of revenue growth as a business driver
• Familiarity with enterprise procedures (change control, incident response, business continuity)
• Linux experience a plus
• Experience with compliance standards a plus (PCI, SOC, HIPAA)
• Basic development, programming, or database administration exposure a plus
• Excellent communication & soft skills to work with management, end users and technical vendors on technical issues as they relate to proposals or client needs.
• High level of self-motivation with a keen attention to detail
• Ability to manage multiple priorities and add value under the pressure of time constraints in a fast-paced, collaborative environment.
• Ability to travel in various capacities, for example but not limited to client sites, training seminars, trade shows and corporate events.
• Ability to work in an environment which may require sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components, lifting and transporting moderately heavy objects, such as server and network components, computers and peripherals.