Job Title: Network Engineer I
Department/Division: Managed Services
Job Summary:
A Network Engineer Tier I is a core functionality position of our technology team. This position is the front line for the company’s technical support and directly interacts with users and works in a swift and timely manner to resolve their issues. Responsible for first line of support to troubleshoot network issues, implement changes, and ensure overall health and performance of our client networks.
Essential Functions:
Education and Experience:
Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
2+ years’ experience supporting Cisco network environments.
Experience with deployment and support of Meraki equipment.
Preferred: CCNA/CCNP Certifications
Preferred: CMNA
Exceptional client service orientation.
Moderate knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software).
Moderate understanding of TCP/IP, Subnetting, DNS, and DHCP.
Experience troubleshooting basic cabling issues.
Strong technical knowledge of network and PC operating systems.
Competence in diverse technology skills, including desktop support, network, and server.
Infrastructure design/build/modification, business application management and LAN/WAN administration.
Excellent verbal and written communication skills.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Keen attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
On-call availability.
Ability to travel, if required.
Ability to work in an environment which may require:
Required skills and abilities:
Benefits: