Job Description

YOU ARE:

• SOMEONE WHO’S A GREAT TEAMMATE AND THRIVES IN A HIGHLY COLLABORATIVE, RAPIDLY CHANGING, AND MULTI-DISCIPLINARY ENVIRONMENT.

• YOU HAVE TOP-TIER COMMUNICATION SKILLS, AN ENTREPRENEURIAL SPIRIT, AND CAN THINK GLOBALLY.

• SOMEONE WHO OVERCOMES PROBLEMS LIKE AN OLYMPIC HURDLE JUMPER.

• YOU’RE A SELF-STARTER THAT ISN’T AFRAID TO THINK DIFFERENTLY, LEAD NEW EFFORTS, AND DEFINE AND PRESENT NEW OPPORTUNITIES TO YOUR PEERS.

• SOMEONE WHO'S A CREATIVE THINKER, WITH A STRONG UNDERSTANDING OF HOW TO MAKE CUSTOMERS HAPPY!

• SOMEONE WHO CAN WORK CLOSELY WITH SALES TO BUILD STRONG RELATIONSHIPS WITH CUSTOMERS.

• SOMEONE WITH A PASSION FOR HELPING OTHERS.

• SOMEONE WITH A LOT OF EMPATHY.

• SOMEONE WHO CAN HELP BUILD ONBOARDING FLOWS START TO FINISH.

• SOMEONE WHO LOVES GETTING TO KNOW CUSTOMERS, LEADING INTERVIEWS AND FEEDBACK SESSIONS.

• SOMEONE WHO STRIVES TO OPTIMIZE EVERYTHING THAT WE DO, AND IS CONSTANTLY LOOKING FOR AREAS TO IMPROVE OUR RETENTION RATE(S).

• SOMEONE WITH A STRONG BACKGROUND IN EMAIL MANAGEMENT.

• SOMEONE WHO LOVES TO WORK WITH PRODUCT TEAMS TO HELP DRIVE NEW FEATURES.

• SOMEONE WHO CAN MANAGE MULTIPLE CHANNELS OF COMMUNICATION WITH CUSTOMERS.

• SOMEONE WHO LOVES CREATING CONTENT FOR CUSTOMERS.

• SOMEONE WHO CAN LEVERAGE DATA ANALYSIS TO DEVELOP SOLUTIONS FOR CUSTOMERS.

• AS A CUSTOMER SUCCESS MANAGER, YOU WILL HAVE A PROVEN TRACK RECORD WORKING IN B2B SAAS/PAAS, ECOMMERCE, AND/OR DTC COMPANIES.

WE ARE:

• A FULLY-REMOTE GROWING TEAM OF YOUNG AND VETERAN TALENT COMBINING OUR EXPERTISE TO CREATE MARKET-SHIFTING, INDUSTRY-CONVERGENT TECHNOLOGY THAT WILL ALLOW US TO BUILD THE FUTURE OF ECOMMERCE AND MARKETING: WHAT WE’RE CALLING COLLABORATIVE COMMERCE. WE ARE LEADING A FUNDAMENTAL SHIFT IN ECOMMERCE FOCUSED ON DTC BRANDS WORKING TOGETHER AND THE EVOLUTION OF ONLINE RETAIL.

• WE ARE A GROUP OF PEOPLE THAT HAVE DECIDED THAT OUR TIME IS BEST SPENT DOING WHAT WE LOVE.

• WE STRIVE TO INVENT, TO INSPIRE, AND TO DREAM AND DELIVER.

• WE ARE DATA-DRIVEN, WE ARE CANDID, WE ARE KIND, AND WE ARE HERE TO GET THINGS DONE!

• WE ARE COLLABORATIVE, EGO-LESS, TEAM-ORIENTATED, AND PASSIONATE ABOUT WHAT WE ARE DOING.

• WITH OUR PRODUCTS BEING USED IN 120 COUNTRIES, WE ARE EMBRACING AND EXPANDING OUR GLOBAL PRESENCE.

• OUR COMPANY IS CALLED VYRL, AND OUR FLAGSHIP PRODUCT IS CALLED CARRO, WHICH IS BEING USED BY OVER 32,000+ BRANDS.

• WE’RE A VENTURE-BACKED STARTUP COMPANY BASED IN ORANGE COUNTY, CA.

ADDITIONAL DETAILS:

• COMPETITIVE SALARY COMMENSURATE WITH EXPERIENCE.

• ALL EMPLOYEES GET EQUITY IN OUR RAPIDLY GROWING STARTUP.

• WE HAVE THE BEST AVAILABLE MEDICAL BENEFITS FOR ALL OF OUR FULL-TIME STAFF.

• THIS POSITION IS FULL-TIME AND FULLY REMOTE.

WE ARE LOOKING FOR A CUSTOMER SUCCESS CHAMPION THAT WANTS TO LEAD OUR CHARGE TOWARDS HUNDREDS OF THOUSANDS OF BRANDS.

Company Description

A growing team of young and veteran talent combining our expertise to create market-shifting, industry-convergent technology that will allow us to build the future of eCommerce and marketing: what we’re calling Experiential Commerce. We are leading a fundamental shift in eCommerce focused on DTC brands working together and the evolution of online retail. We are a group of people that have decided that our time is best spent doing what we love. We strive to invent, to inspire, and to dream and deliver. We are data-driven, we are candid, we are kind, and we are here to get things done! With our products being used in over 120 countries, we are embracing and expanding our global presence. Our company is called VYRL, and our flagship product is called Carro, which is being used by over 32,000+ brands. A venture-backed startup company based in Orange County, CA.