Overnight Position

JOB DESCRIPTION:

Job purpose of Night auditor is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.

ESSENTIAL DUTIES:

To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift

To produce accurate and timely reports and correctly handle all cash transactions

To provide relief support to the hotel PBX operator during shift

To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers

To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts

Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues

Transmit credit card batches

Complete and transmit daily management and accounting reports and supporting documents.

Act as hotel system liaison during night hours

Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message

Any and all duties assigned by management

MINIMUM REQUIREMENTS:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or GED required. College degree preferred

Must have minimum of two years’ experience working in related field (hospitality preferred)

Must have proficient knowledge in Microsoft Office

Experience in high volume establishments

Technical proficiency (computer applications)

Previous Customer service experience

Ideal candidate will have some prior hotel reception/auditor experience

Must be able to pass pre-employment testing (i.e. drug test, background check, etc)

Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES

Ability to read, write and speak English (multi-lingual a plus)

Ability to understand, follow and give written and oral instructions

Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

Ability to work with large groups of people, and age groups

Knowledge of leadership techniques

Solid judgment and ability to resolve conflicts effectively

Operate effectively in stressful situations

Ability to multi-task

Ability to adapt to changing guest needs

Attention to detail

Strong organizational and time management discipline

Understanding of hospitality operating systems

Strong organizational and time management discipline

Able to provide quality customer service and possess the ability to multi-task

Must have good computer skills and able to perform cash handling procedures. Mature, with good judgment, detailed oriented, friendly and responsible

Ability to work harmoniously with fellow employees and guests

Ability to work outdoors including intense or inclement weather conditions

Abilities (<3 hours per day) walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending

Ability to frequently (<4 hours per day) lift up to 30 pounds of weight to chest height