JOB TITLE: Tasting Room Wine Server

DEPARTMENT: Tasting Room

Reports to: TR Supervisor/TR Manager/ Dir of TR & WC Ops

ESSENTIAL PURPOSE: This position serves as the wine server in the Tasting Room educating guests on South Coast Winery wines and encouraging sales of bottles, cases and wine club memberships.

ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Prepare designated bar for daily wine tasting and conduct tastings with guests guiding them on their selections and educating them about the varietals and styles of wine

Maintain the cleanliness of the counter areas, sinks and shelves at all times

Maintain honesty and integrity in the pouring of wines and ensure all tasting tickets are marked off appropriately

Use discretion when providing a “sixth” taste for guests as a tool for selling wine or wine club memberships

Alert bar backs when wine inventory is running low

Date all newly opened bottles and discard as instructed by management

Attend outside wine pouring events on behalf of South Coast Winery Resort & Spa as required

Promote the sale of South Coast Winery wine and Wine Club membership

Performs other duties as assigned by manager

Takes PRIDE in everything we do.

Takes OWNERSHIP of their actions and decisions.

Displays LEADERSHIP in our industry and our community.

Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

Displays TEAMWORK by committing to common goals based on open and honest communication.

Delivers EXCELLENCE to our guess, our communities and to each other.

JOB KNOWLEDGE: One year previous Wine Server experience preferred. Must have an above average knowledge of wine varietals, regions and viticulture. Prior experience in a fast paced, customer service/hospitality industry is preferred. Thorough knowledge of state liquor regulations; ability to identify when a patron has had his/her alcohol limit.

SKILLS AND APTITUDES: Excellent customer service skills. Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

WORKING CONDITIONS: Spends majority of time indoors. Bi-level structures. Extensive facility. Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

PHYSICAL DEMANDS: Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Routinely required to handle and move objects weighing up to 40 lbs. over moderate distances.

IMPACT OF DECISION: Decisions directly impact the Resort’s ability to provide guests with attractive, clean, and hygienic areas. Poor decisions may result in guest dissatisfaction and loss of revenues, due to inefficient or improper work, unsafe work practices, or improperly handled customer service situations.

GENERAL: Must comply with the Company’s Appearance and Dress Code policy as set forth in the Employee Handbook.

JOB CLASSIFICATION: This position is classified non-exempt and, upon completion of the Introductory Period, the employee is eligible for the Employee Benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice.

NON-EXEMPT POSITION: Non-Exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the General Manager and the time initialed by him/her on the time card. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.

AT-WILL EMPLOYMENT: The relationship between South Coast Winery Resort & Spa and the employee is for an unspecific term and is considered “at will”. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No one other than the President of the Company has the authority to make any verbal or written agreements contrary to this provision and any such agreement must be put in writing and signed by the President before it is effective.

South Coast Winery Resort & Spa reserves the right to modify and update this Job Description as needed.