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Reservations Agent-South Coast Winery Resort & Spa

Carter Hospitality Group

Reservations Agent-South Coast Winery Resort & Spa

Temecula, CA
Full Time
Paid
  • Responsibilities

    South Coast Winery is seeking a Reservations Agent.

    Duties include:

    Responds to telephone inquiries.

    Ensures all telephone inquiries and reservations are entered into the computerized reservation system.

    Ensures all cancellations and changes are completed accurately and in a timely manner.

    Ensures that individual, VIP and group reservations are processed according to procedure and policy.

    Displays efficient, friendly, and professional guest interaction and telephone service.

    Reviews current day’s expected call volume and checks all arriving reservations to ensure that they are booked, charged, and have all appropriate documents needed (i.e. amenity forms, credit card authorization forms, etc.)

    Ensures that guest’s needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed by the guest.

    Ensures proper use and care of all property equipment and supplies.

    Carries out all reasonable requests of management not listed above.

    Takes PRIDE in everything we do.

    Takes OWNERSHIP of their actions and decisions.

    Displays LEADERSHIP in our industry and our community.

    Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

    Displays TEAMWORK by committing to common goals based on open and honest communication.

    Delivers EXCELLENCE to our guests, our communities and to each other.

    QUALIFICATIONS: High school diploma or equivalent; One to two years related experience or equivalent; Basic competence in subordinates’ duties and tasks; Must be able to speak, read, write and understand the primary language(s) used in the workplace; Commitment excellence and high standards; Excellent written and oral communication skills; Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm; Acute attention to detail.

    COVID-19 Precaution(s):

    Remote interview process

    Personal protective equipment provided/required

    Social distancing guidelines in place

    Virtual meetings

    Sanitizing, disinfecting, or cleaning procedures in place

    South Coast Winery Resort & Spa is an Equal Opportunity Employer