JOB DESCRIPTION:

This individual is responsible for the cleaning and preparation of room/suites for the guests, while maintaining standards of consistency. This is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “Wow, this looks wonderful.” Freshly laundered linen, fluffy towels and a welcoming atmosphere, it’s all about creating a big impression and exceeding expectations.

ESSENTIAL DUTIES:

Clean assigned rooms/suites according to standards. This includes but is not limited to making beds, cleaning bathrooms, kitchens, dishes, kitchen equipment, stairs, and closets, balconies, vacuuming, dusting and arranging furniture within the specified time allotted

Place and restock useable items in the rooms/suites including paper items, soap and towels.

Clean exterior entry areas and hallways

Maintain and restock housekeeping cart each day

Responsible for the proper administration of key control for issued keys, and keys left by guests in rooms/suites/villas

Bring all lost and found items to the Executive Housekeeper’s office for logging and storage.

Notify executive Housekeeper immediately of any out-of-the-ordinary situation arises in the guestrooms/suites/villas

Take laundry and dry-cleaning orders from guests

Accommodate guests’ special requests

Ensure confidentiality and security of the room/suite/villa

Keep linen closets and supply areas organized and tidy

Report any maintenance needs, handle guests requests and/or complaints

Upholds all safety standards of hotel

Move furniture within room, as required, for cleaning

Perform deep cleaning, as assigned

Respond to guest requests, as needed

Any and all duties assigned by management

MINIMUM REQUIREMENTS:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prefer minimum of six months experience working in related field (hospitality preferred)

Must have reliable transportation

Must be able to pass pre-employment testing (i.e. drug test, background check, etc)

Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES:

Ability to read, write and speak English (multi-lingual a plus)

Ability to understand, follow and give written and oral instructions

Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

Ability to work with large groups of people, and age groups

Ability to work harmoniously with fellow employees and guests

Follow all company policies and procedures

Ensure uniform and personal appearance are clean and professional

Thank guests with genuine appreciation

Speak with others using clear and professional language

Develop and maintain positive working relationships with others

Attention to detail: working carefully within the minimum time

Organization and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures

Discretion: not disturbing guests

Ability to work indoors and outdoors including intense or inclement weather conditions

Abilities (<6 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending

Ability to frequently (<6 hours per day) lift up to 50 pounds of weight to chest height

Ability to frequently immerses hands in water and water diluted with chemical solutions