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Bell Person-South Coast Winery Resort and Spa

Carter Hospitality Group

Bell Person-South Coast Winery Resort and Spa

Temecula, CA
Full Time
Paid
  • Responsibilities

    ESSENTIAL PURPOSE: Provide excellent guest service to all hotel guest.

    ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

    Meets and greets all guests; determines their needs and directs them to appropriate employee/locations

    Responds to visitor, guest, and employees in a courteous and professional manner ensuring a positive guest experience.

    Escorts incoming hotel guests to rooms and assists guest with luggage.

    Attends and participates in monthly front office meetings

    Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.

    Delivers messages and runs errands

    Maintains courtesy van and golf carts consisting of washing, cleaning, and fueling.

    Maintains lobby in a clean tidy manner; this includes, but not limited to trash, seating areas front doors, floors.

    Other duties as assigned by manager.

    Takes PRIDE in everything we do.

    Takes OWNERSHIP of their actions and decisions.

    Displays LEADERSHIP in our industry and our community.

    Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

    Displays TEAMWORK by committing to common goals based on open and honest communication.

    Delivers EXCELLENCE to our guests, our communities and to each other.

    JOB KNOWLEDGE: Previous hotel experience preferred.

    SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

    WORKING CONDITIONS: Spends approximately equal amounts of time in/outdoors. Bi-level structures. Extensive facility. Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: May be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

    PHYSICAL DEMANDS: Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Lift and carry luggage and bags