The Front Desk Agent will provide excellent guest service to all hotel guest.

Other duties includes:

Maintain a personal demeanor that is friendly, cheerful and courteous at all times.

Greet guests by name

Ensure that all guest feel welcomed to the property

Register guests and assign rooms

Conduct check-out processes

Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Respond to phone calls, and retrieve guest mail, faxes and packages.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.

Handle cash, credit card, and other financial transactions.

Post charges such as room, food, liquor or telephone to ledger.

Compute or adjust bill, collect payment, and make changes for guest.

Other duties as assigned.

Takes PRIDE in everything we do.

Takes OWNERSHIP of their actions and decisions.

Displays LEADERSHIP in our industry and our community.

Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

Displays TEAMWORK by committing to common goals based on open and honest communication.

Delivers EXCELLENCE to our guests, our communities and to each other.

Previous hotel experience preferred. Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

COVID-19 Precaution(s):

Remote interview process

Personal protective equipment provided or required

Social distancing guidelines in place

Virtual meetings

Sanitizing, disinfecting, or cleaning procedures in place

South Coast Winery Resort & Spa is an Equal Opportunity Employer