Carter Creek Winery Resort & Spa located in Johnson City, Texas is currently hiring for Front Desk Agent to join our team for our NEW resort. We have full time positions available. In this position, the ideal candidate will maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests by name and ensure that all guest feel welcomed to the property.

Responsibilities include but are not limited to the following:Must be able to work weekends and evening shifts.The supervisor would take on the responsibilities of the manager when the manager is off.

Registering guests and assign rooms.

Conduct check-in and check-out processes.

Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Respond to phone calls, and retrieve guest mail, faxes and packages.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.

Handle cash, credit card, and other financial transactions.

Post charges such as room, food, wine to ledger.

Compute or adjust bill, collect payment, and make changes for guest.

Other duties as assigned.

Requirements include but are not limited to the following:

Prior hospitality or service industry experience is preferred

High level of attention to detail

Consistent attendance in accordance to the standards

We are an Equal Opportunity Employer.