South Coast Winery Resort & Spa is seeking a Catering Coordinator to support our catering department with client needs. The ideal candidate will have Resort experience.

Provide excellent customer service to clients.

Maintains client files and equipment in an orderly and professional manner.

Listen to team members, customers and vendors to understand requests and provide accurate information and assistance and to ensure customer satisfaction.

Assist other departments when necessary.

Coordinates registration and payment procedures.

Coordinates banquet services and guest accommodation needs.

Maintains relationships with vendors including, but not limited to, rental companies, entertainment suppliers, and transportation companies.

Ensures that all materials/equipment required for events are in place and rectifies any deficiencies.

Prepares cover sheets, rooming lists and resume reports based on room blocks and customer information.

Maintains timely and effective paper flow and communication within the sales and catering area, as well as with other departments.

Acts as primary client contact for detailing group/event after Sales or Catering Manager receives signed contract.

Attend weekly Forecasting meetings to communicate anticipated pick-up, schedule and trends to Revenue Manager and other departments.

Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.

Accurately complete BEO's, and contracts on a daily basis using the correct office procedures and ensure all details are tracked and recorded in Delphi.

Maintain Delphi database for all bookings, including blocking space and tracking accurate recording of revenues.

Update business opportunities and status in Delphi system.

Assist with amenities and welcome note cards.

Conduct Site Inspections for potential clients in absence of a sales manager, and for all definite bookings.

Coordinate show rooms, VIP amenities, and sales collateral requests as needed.

Responsible for accepting and accurately recording payments for events and deposits.

Support Sales Team as requested.

Works with all departments to coordinate any special needs/request of clients including site inspections.

Confer with guests and hotel department heads to plan function details such as space requirements, event location, and times of event(s).

Coordinate client rental orders and vendors as needed.

Coordinate Sales Department and other in-house events.

Special projects or other duties as assigned.

Take pride in the overall look and feel of the hotel never walking past something out of place

Attend weekly BEO and group resume meetings.

Takes PRIDE in everything we do.

Takes OWNERSHIP of their actions and decisions.

Displays LEADERSHIP in our industry and our community.

Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

Displays TEAMWORK by committing to common goals based on open and honest communication.

Delivers EXCELLENCE to our guests, our communities and to each other.