JOB DESCRIPTION:

The housekeeping inspector is responsible for the daily inspections of the housekeeping staff and quality service. This is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “Wow, this looks wonderful.” Freshly laundered linen, fluffy towels and a welcoming atmosphere, it’s all about creating a big impression and exceeding expectations.

ESSENTIAL DUTIES:

Inspects all departure and stayover cleans for the day as well as public areas, ensuring inspection checklists are also completed

In the event any rooms do not meet standards, direct housekeeping team of errors and return them to the room, do not turn rooms unless all standards are met

Inspect housekeeping storages and carts to ensure fully stocked – inform manager of any items required

Turn in lost and found items to the front desk as found within the units

Check departures and ensure housekeeping boards are updated accordingly

Completes on the job training with all team members to ensure all standards are upheld

Ensures housekeeping team members are upholding cleanliness standards for the company

Assists in the training of all new housekeeping team members

Assist housekeepers with cleaning rooms, as needed

Coordinates on a daily basis with front desk and management to ensure clear communication

Respond to guest requests or complaints in an efficient and professional manner

Communicate both verbally and in writing to provide clear direction to staff and management team

Notify executive Housekeeper immediately of any out-of-the-ordinary situation arises in the guestrooms/suites/villas

Accommodate guests’ special requests

Ensure confidentiality and security of the room/suite/villa

Report any maintenance needs, handle guests requests and/or complaints

Upholds all safety standards of hotel

Perform any other job related duties as assigned by management

MINIMUM REQUIREMENTS:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have minimum of six months housekeeping experience working in related field (hospitality preferred)

Must be at least 18 years of age to be considered for this role

Must have reliable transportation

Must have valid Florida Drivers license and good driving record

Must be able to pass pre-employment testing (i.e. drug test, background check, etc)

Must have full availability and be able to work days, evenings, nights, weekends, and holidays

KNOWLEDGE / SKILLS / ABILITIES:

Ability to read, write and speak English (multi-lingual preferred)

Ability to understand, follow and give written and oral instructions

Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

Ability to work with large groups of people, and age groups

Ability to plan, organize and conduct a wide variety of activities

Ability to work harmoniously with fellow employees and guests

Follow all company policies and procedures

Ensure uniform and personal appearance are clean and professional

Thank guests with genuine appreciation

Speak with others using clear and professional language

Attention to detail: working carefully within the minimum time

Develop and maintain positive working relationships with others

Discretion: not disturbing guests

Ability to work indoors and outdoors including intense or inclement weather conditions

Abilities (<6 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending

Ability to frequently (<8 hours per day) lift up to 100 pounds of weight to chest height

Ability to frequently immerses hands in water and water diluted with chemical solutions