ESSENTIAL PURPOSE: This position serves as a cashier/sales associate for the Tasting Room and Gift Shop.
ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Welcome guests, provide assistance and answer any questions
Effectively and accurately manage customer transactions, both cash and credit card payments
Answer the department phone and check voicemail throughout the day and respond as needed
Maintain a clean work area
Provide assistance with inventory as needed
Performs other duties as assigned by manager
Takes PRIDE in everything we do.
Takes OWNERSHIP of their actions and decisions.
Displays LEADERSHIP in our industry and our community.
Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
Displays TEAMWORK by committing to common goals based on open and honest communication.
Delivers EXCELLENCE to our guess, our communities and to each other.
JOB KNOWLEDGE & EDUCATION LEVELS: Prior experience in a fast paced, customer service/hospitality industry is preferred. Cash Handling experience. Knowledge of point of sales systems. Strong organizational, problem solving and analytical skills required. Must have a personable, friendly and enthusiastic personality. Must show versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm.
SKILLS AND APTITUDES: Excellent customer service skills. Ability to work with little supervision. Ability to stand and walk for long periods of time. Must be able to lift and move up to 25 lbs.
IMPACT OF DECISION: Decisions directly impact the tasting room’s ability to provide guests with attractive and clean areas. Poor decisions may result in guest dissatisfaction and loss of revenues, due to inefficient or improper work, unsafe work practices, or improperly handled customer service situations.
GENERAL: Must comply with the Company’s Appearance and Dress Code policy as set forth in the Employee Handbook.
JOB CLASSIFICATION: This position is classified as non-exempt and, upon completion of the Introductory Period, the employee is eligible for the Employee Benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice
AT-WILL EMPLOYMENT: The relationship between South Coast Winery Resort & Spa and the employee is for an unspecific term and is considered “at will”. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No other than the President of the Company has the authority to make any verbal or written agreements contrary to this provision and any such agreement must be put in writing and signed by the President before it is effective.
South Coast Winery Resort & Spa reserves the right to modify and update this Job Description as needed.