JOB TITLE: Housekeeping Supervisor

DEPARTMENT: Housekeeping

Reports to: Assistant Executive Housekeeper/Executive Housekeeper

ESSENTIAL PURPOSE: Effectively and efficiently insures proper cleanliness of all guest rooms, corridors, service areas and linen closets. Makes sure all employees are preforming their specific task, are dressed correctly, and behave in a positive manner.

ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Ensures that all areas of the hotel are properly cleaned and ready for guests ‘arrival.

Anticipates and assesses guests’ needs and responds in a courteous and professional manner.

Interfaces with maintenance/ engineering to report/recommend maintenance/ repair needs.

Supervises and assists staff in housekeeping duties.

Controls storage of lost and found items.

Ensures housekeeping carts are well maintained.

Inspects rooms on a daily or other scheduled basis.

Prepares accurate and timely reports as required.

Trains, supervises, motivates, and develops housekeeping staff; manages schedules and workflow.

Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations.

Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.

Performs other duties as assigned by Manager.

Takes PRIDE in everything we do.

Takes OWNERSHIP of their actions and decisions.

Displays LEADERSHIP in our industry and our community.

Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

Displays TEAMWORK by committing to common goals based on open and honest communication.

Delivers EXCELLENCE to our guests, our communities and to each other

JOB KNOWLEDGE: Demonstrates proficiency in supervising and motivating subordinates. Commitment to excellence and high standards. Basic competence in subordinates’ duties and tasks. Ability to work with all levels of management. Strong organizational, problem solving, and analytical skills. Proficient on Microsoft office and outlook. Proven ability to handle multiple projects and meet deadlines. Strong interpersonal skill. Bilingual (Spanish) a plus.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. Ability to work with all levels of management. Strong organizational, problem solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to work independently and as a member of various teams and committees.

WORKING CONDITIONS: Spends approximately equal amounts of time in/outdoors. Bi-level structures. Extensive facility. Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: May be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

PHYSICAL DEMANDS: Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Routinely required to handle and move objects weighing up to 50 lbs. over moderate distances. Flexibility and good reflexes required, if needed to operate electric cart. Frequent use of stairs, daily.

IMPACT OF DECISION: Decisions directly impact the hotel’s ability to provide guests with attractive, clean, and hygienic public areas. Poor decisions may result in guest dissatisfaction and loss of revenues, due to inefficient or improper work, unsafe work practices, or improperly handled customer service situations.

GENERAL: Must comply with the Company’s Appearance and Dress Code policy as set forth in the Employee Handbook.

JOB CLASSIFICATION: This position is classified as non-exempt and, upon completion of the Introductory Period, the employee is eligible for the Employee Benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice.

NON-EXEMPT POSITION: Non-Exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the General Manager and the time initialed by him/her on the time card. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.

AT-WILL EMPLOYMENT: The relationship between South Coast Winery Resort & Spa and the employee is for an unspecific term and is considered “at will”. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No one other than the President of the Company has the authority to make any verbal or written agreements contrary to this provision and any such agreement must be put in writing and signed by the President before it is effective.

South Coast Winery Resort & Spa reserves the right to modify and update this Job Description as needed.