ESSENTIAL PURPOSE: Provide excellent guest service to all hotel guest.

ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Maintain a personal demeanor that is friendly, cheerful and courteous at all times.

Greet guests by name

Ensure that all guest feel welcomed to the property

Register guests and assign rooms

Conduct check-in and check-out processes

Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Respond to phone calls, and retrieve guest mail, faxes and packages.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.

Handle cash, credit card, and other financial transactions.

Post charges such as room, food, wine to ledger.

Compute or adjust bill, collect payment, and make changes for guest.

Other duties as assigned.

Takes PRIDE in everything we do.

Takes OWNERSHIP of their actions and decisions.

Displays LEADERSHIP in our industry and our community.

Acts with INTEGRITY by being honest, trustworthy and doing the right thing.

Displays TEAMWORK by committing to common goals based on open and honest communication.

Delivers EXCELLENCE to our guests, our communities and to each other.

JOB KNOWLEDGE: Previous hotel experience preferred.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

WORKING CONDITIONS: Spends approximately equal amounts of time in/outdoors. Bi-level structures. Extensive facility. Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: May be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.