ESSENTIAL PURPOSE: Provide excellent guest service to all GrapeSeed Spa guests.

Meets and greets all guests; determines their needs and directs them to appropriate employee/locations

Responds to visitor, guest, and employees in a courteous and professional manner ensuring a positive guest experience.

Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.

Checks, clears, and returns all messages every evening before leaving and every morning upon arrival.

Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.

Takes all information needed to book any appointment properly.

Knows how to use computer system with accuracy

Trains new hire associates on all job functions for Front Desk positions as well as retraining existing associates to ensure standards are met and exceeded.

Composes and prints all itineraries for guest, service providers, and attendants.

Accuracy in communicating arrivals and departures.

Creating, managing and executing all incentive programs for the Spa Front Desk Associates.

Checking out guest; apply proper discounts, etc.

Collection of guest comment cards, approximately 4 per day.

Proper handling of money till; making sure there is the proper amount accounted for every morning; making sure all money is accounted for at the end of each shift.

Arriving to shift in on time and up keeping satisfactory attendance and time keeping.

Following all dress code requirements.

Performs general clerical duties including, but not limited to, and filing, photocopying, faxing, and mailing request.

Prepares any outgoing mail or packages if necessary.

Organized and maintains file systems as well as any other records, reports.

Performs duties as assigned by management.

Product knowledge or the ability and willingness to learn.

Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.

Demonstrate a high level of professionalism with other staff member and guests.

Act as MOD on shift in the absence of Spa Manager and Spa Director.

Follow MOD protocols when acting MOD (i.e. Supervisor’s Accident Report, etc)

Address, respond and communicate any issues or grievances within the spa to management

Help coordinate the receiving of goods within the spa.

Merchandising retail and ensuring retail stock is ample and displayed well for guest enjoyment.

JOB KNOWLEDGE: Two years previous spa experience preferred.